Post Closing Supervisor

Wings Credit Union

Colorado Springs (CO)

On-site

USD 70,000 - 82,000

Full time

5 days ago

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Benefits offered by this job

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Short/Long Disability

Health Savings Account with company

Employee Assistance Program

Paid Vacation and Holidays

Paid Sick/PTO

Tuition Reimbursement

Job summary

Wings Credit Union, formed from the January 2026 merger with Ent Credit Union, seeks a Supervisor for Mortgage Post Closing in Colorado Springs. Lead the Post Closing team, manage pipelines, and implement process improvements to ensure accurate loan documentation and timely service.

You will mentor staff, stay current on government and investor guidelines, and collaborate with leadership on workflows aligned to credit union goals. Strong communication and analytic skills are essential.

Qualifications

Bachelor's degree in business, finance, or similar field is preferred.
3+ years combined Mortgage loan processing, closing or servicing
1+ years senior or team leadership experience
Experience interpreting government and investor guidelines

Responsibilities

Oversee day-to-day Post Closing team operations including scheduling and workload planning.
Coach and develop team members; conduct evaluations and set expectations.
Escalate complex issues to resolve member and third-party vendor inquiries.
Provide coverage during staffing shortages or peak periods.
Maintain up-to-date knowledge of loan regulations and credit union policies.
Participate in projects to improve processes and implement new requirements.
Adhere to Bank Secrecy Act policies and procedures.

Skills

Mortgage products

Investor guidelines

Document analysis

Time management

Leadership

Communication

MS Office

Typing

Conflict resolution

Presentation skills

Mentoring

Education

Bachelor's degree in business/finance

Tools

Microsoft Word

Excel

Job description

Compensation: USD 70,000 - USD 82,000 - yearly

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

The Supervisor, Mortgage Post Closing supports the daily leadership and operations of the Post Closing team, helping ensure timely and accurate review of first mortgage closing documentation. This position assists with workload management, staff training and development, process improvements, implementation of new requirements, and resolution of member and staff concerns. The Supervisor also partners with department leadership to develop effective procedures and workflows that support department and Credit Union goals while staying current on mortgage lending practices and requirements.

Essential Functions

Oversee the day-to-day operations of the Post Closing team, including scheduling, pipeline management, workload prioritization, and assignment of work. Recommend and implement process and procedural improvements, and provide guidance to mortgage staff on lending guidelines and specific loan files.
Coach and develop team members, address personnel matters, conduct performance evaluations, and establish and assess performance expectations and standards.
Serve as a point of escalation for complex issues involving internal teams, members, and third-party vendors, helping facilitate timely and effective resolution.
Provide operational support and workload coverage as needed to maintain service levels during staff absences or periods of increased volume.
Maintain current knowledge of government and investor guidelines, as well as Credit Union lending policies and procedures.
Participate in special projects and initiatives, including researching new loan programs, industry practices, process improvements, and emerging technology.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Bachelor's Degree in business, finance, or similar field of study, preferred
3+ years combined Mortgage loan processing, closing or servicing,required
1+ years senior or team leadership experience, required

Technical or Specialized Knowledge/Skills:

Extensive working knowledge of 1st mortgage products that may include Conventional, FHA, VA, construction, land and portfolio investment properties loans
Extensive knowledge of investor and lending regulatory guidelines
Ability to analyze member provided documentation (i.e. paystubs, credit reports, assets, tax returns, etc.), purchase contracts, title commitments, and recognize potential red flags/fraud
Ability to analyze purchase contracts, title commitments, and recognize potential red flags/fraud
Ability to analyze and problem solve to create positive outcomes for all interested parties
Ability to prioritize/manage files and allocate resources
Analytical and mathematical skills
Possess leadership abilities
Initiative to meet and/or exceed job standards and willingness to take on other tasks that aren't part of their regular job
Display positive, professional disposition/behavior
Organized, detail oriented, flexible and able to multi- task in an ever-changing environment
Self-motivated
Advanced conflict resolution and problem-solving skills
Effective communication and interpersonal skills
Ability to give oral presentations to a group
Ability to coach and mentor staff, providing support and direction
Ability to lead by example and be a positive role model to others
Ability to make sound decisions in all aspects of the job
Computer skills to include Microsoft Word and Excel
Type a minimum of 30 wpm

Certifications Required:

Must satisfactorily complete all relevant tests and trainings for Mortgage Lending certification, including Employee and Construction loans, required

Additional Information

PAY RANGE: $70,000 - $82,000 Annually (S15), plus 10% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS: