Mortgage Escalations & Resolution Specialist

Carrington; Topeka (KS); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Employee discounts

Educational Reimbursement

Training programs

Charitable foundation involvement

Job summary

Carrington Mortgage Holdings seeks a Mortgage Customer Service Advocate to handle escalated complaints from customers, attorneys, and regulators. You will coordinate with internal teams and ensure timely, accurate responses while maintaining records and supporting remediation efforts.

The role emphasizes detail, compliance, and professional communication as part of a fast-paced mortgage servicing operation.

Qualifications

• Excellent analytical, verbal, and written communication skills across multiple levels.

Responsibilities

• Research, resolve and respond to complaints via phone, mail, email, fax, social media and third-party agencies.

Skills

Analytical skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Problem solving

Decision making

Time management

Ability to communicate clearly with ir

Education

High school diploma

Bachelor's degree or equivalent work experience preferred

Tools

Microsoft 365 (Word, Outlook, Excel)

Job description

Carrington Mortgage Holdings seeks a Mortgage Customer Service Advocate to handle escalated complaints from customers, attorneys, and regulators. You will coordinate with internal teams and ensure timely, accurate responses while maintaining records and supporting remediation efforts.

The role emphasizes detail, compliance, and professional communication as part of a fast-paced mortgage servicing operation.