Mortgage Loan Servicing Representative

Mercantil Commerce Bank; Kansas City (MO); On-site; USD 61,320,000 - 79,229,000; Full time

Benefits offered by this job

Employer sponsored health, dental, and

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary supplemental benefits

Job summary

Commerce Bank in Kansas City, MO is seeking a Mortgage Loan Servicing Representative II/Senior to handle mortgage servicing after origination, including customer service, escrow, loss mitigation, taxes, and investor accounting. The role supports multiple servicing functions and requires strong communication and organizational skills.

Responsibilities include processing payments, servicing tasks, and ensuring accurate investor accounting while maintaining high levels of customer service.

Qualifications

• High school diploma or equivalent required.
• 2+ years real estate loan experience preferred.
• 2+ years customer service via telephone, email and chat preferred.
• Must be eligible to work in the US without sponsorship now or in the future.
• Level of role determined by knowledge, experience, skills, education.
• Pay transparency notice applies to this role with an estimated base pay.

Responsibilities

• Perform routine and complex mortgage servicing tasks across multiple functions.
• Process payments and advances on loans with various systems.
• Process mortgage releases and related documents to borrowers.
• Provide customer service via phone, email and chat.
• Perform other duties as assigned.

Skills

Mortgage servicing knowledge

Customer service

MS Word

MS Excel

Microsoft Teams

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.

Essential Functions

• Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
• Process payments or advances on loans, including maintenance and adjustments, utilizing multiple systems applications
• Process mortgage releases and subsequent documents to borrowers
• Perform customer service via telephone, email and chat
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact preferred
• Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
• Ability to work with other departments to meet time requirements
• Ability to consistently meet or exceed minimum departmental productivity standards
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

High school diploma or equivalent combination of education and experience required

• 2+ years Real Estate loan experience preferred
• 2+ years of customer service via telephone, email and chat, experience preferred
• *Must be eligible to work in the U.S. without sponsorship now or in the future
• **Level of role is determined by knowledge, experience, skills, abilities, and education
• ***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Loan Servicing Representative II & Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $21.40 to $27.65 per hour.
• #LI-CR1 Must be eligible to work in the US without sponsorship now or in the future.

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type: Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.