Mortgage Loan Processor II

Paycom - ATS; Chattanooga (TN); On-site; USD 55,000 - 70,000; Full time

Job summary

TVFCU in Chattanooga, TN is seeking an experienced Mortgage Loan Processor II to review and submit mortgage files including conventional, FHA, VA, USDA, and portfolio products in compliance with guidelines and regulations. This role partners with borrowers, origination staff, underwriters, closers, and real estate partners to ensure a compliant, smooth lending experience.

The ideal candidate is detail oriented, organized, and able to thrive in a fast-paced environment while following policy,

Qualifications

• High school diploma or equivalent (required).
• Bachelor's degree in business, finance, real estate or related field preferred.
• 2–4 years mortgage processing experience.
• Familiarity with Encompass LOS; Spanish preferred.
• Accurate, detail oriented with strong verbal and written skills.
• Knowledge of lending programs, policies and regulations a plus.
• Must be bonded and NMLS registered.

Responsibilities

• Process Conventional, FHA, VA, USDA, HELOCs and portfolio loans from application to closing.
• Maintain knowledge of policies and regulatory requirements related to lending.
• Identify and resolve complex underwriting scenarios.
• Order and track third‑party services (appraisals, title work, etc.).
• Collect and review loan documents to ensure accuracy in the loan system.
• Fulfill underwriting conditions with members and real estate partners.
• Communicate with loan originators, buyers, sellers, and vendors as needed.
• Maintain a mortgage loan pipeline and multi‑task to close loans on time.

Skills

Mortgage processing

Detail oriented

Communication skills

Spanish language (preferred)

Education

High school diploma or equivalent

Bachelor's degree in business, finance, real estate or related field (preferred)

Tools

Encompass LOS

Job description

Job Details and Summary

Job Location: Corporate Headquarters - Chattanooga, TN 37402, Position Type: Full Time, Job Shift: M - F 8:00 - 4:45, Job Category: Banking, JOB SUMMARY:

The Mortgage Loan Processor II is an experienced mortgage professional responsible for the review, organization and submission of mortgage loan files, including conventional agency (Fannie Mae and Freddie Mac), FHA, VA, USDA and portfolio loan products in accordance with all applicable guidelines and regulations, including but not limited to Credit Union, investor, insurer and regulatory agencies. This role will work closely with borrowers, origination staff, underwriters, closers and real estate partners/vendors to ensure an efficient, compliant and member-focused lending experience. The ideal candidate is familiar with complex loan scenarios, is detail oriented, organized and able to work in a fast-paced environment while following policy and procedures as well as meeting prescribed service level agreements.

Essential Duties and Responsibilities

• Process Conventional, FHA, VA, USDA, home equity loans, HELOC's and portfolio residential mortgage loans in accordance with agency, investor and Credit Union policies and procedures from application through closing.
• Maintain current knowledge of and comply with all applicable credit union policies, lending requirements, and federal, state, local, governmental, and investor regulations related to mortgage lending.
• Identify and resolve complex underwriting scenarios (self-employed borrowers, multiple properties, gift funds, non-traditional income, layered risk, etc.)
• Order and track third-party services including, but not limited to, appraisals, title work, flood certifications, and verifications
• Collect and review required loan documentation to ensure the accuracy and completeness of data in the loan origination system.
• Fulfill outstanding underwriting conditions by working with members, real estate agents and builders as may apply.
• Effectively communicate with loan originators, buyers, sellers, third-party vendors, and real estate agents as needed.
• Maintain a pipeline of mortgage loans and evidence the ability to multi-task and facilitate loan closings within prescribed time frames. Work in tandem with loan officers and loan officer assistants in ensuring follow-up and communication.
• Contribute to the development and maintenance of role procedures.
• Complete all courses assigned in BVS in accordance with Credit Union policy.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Supports other real estate department staff and performs other related duties as assigned.

Qualifications: Educational and Work Experience Requirements

• A high school diploma or equivalent degree is required; bachelor's degree in business, finance, real estate or a related field is preferred.
• Minimum 2-4 years of mortgage processing experience.
• Familiarity with the Encompass Loan Origination System (LOS) and proficiency in Spanish preferred.
• Must be accurate, detail oriented, and organized. Must possess strong verbal and written communication skills.
• Knowledge of lending programs, policies, procedures, and regulatory requirements is a plus
• Demonstrated commitment to professional ethics including, but not limited to, adherence to all state and federal regulations
• Must be comfortable with substantial personal contact with others inside and/or outside of TVFCU for purposes of information sharing, relationship building, soliciting of cooperation, etc.
• Must be able to be bonded and meet Safe Act Requirements including, but not limited to, being registered or licensed via the Nationwide Multistate Licensing System (NMLS)

Pre-Employment Screening

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
• Criminal background check and drug screening
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.