Mortgage Loan Processor II

Centennial Bank; Arkansas; On-site; USD 52,000 - 76,000; Full time

Job summary

Centennial Bank is seeking a Mortgage Loan Processor II to manage loans from application through closing with emphasis on accuracy and timeliness. The role requires coordinating with customers, agents, appraisers, and title companies to assemble files that meet underwriting standards.

The successful candidate will navigate loan systems (Encompass etc.), review conditions, and maintain strong communication with loan officers and clients through closing.

Qualifications

• Ability to read and understand policy manuals, safety rules, and procedures.
• Knowledge of mortgage loan processing and related compliance basics.
• Proficient with computer systems and mortgage software.

Responsibilities

• Answer incoming calls and respond to customer questions about mortgage loans.
• Process FHA, VA, Conventional, Bond and RD loans from application to underwriting and closing.
• Prepare reports for banks and regulatory agencies.

Skills

Communication skills

Math skills

Critical thinking

Education

High School diploma

Tools

10-Key

Accounting

Alphanumeric data entry

Word processing/typing

Contact management

Database

Spreadsheet

Job description

The Mortgage Loan Processor II processes mortgage loans from application to closing. This position complies with all legal and regulatory guidelines related to the mortgage loan industry. The Mortgage Loan Processor II improves customer service by processing all loans in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming phone calls and answer customer questions regarding mortgage loans in general or specific to a borrower's loan in process.
• Process FHA, VA, Conventional, Bond and RD loans after application, which includes, but not limited to, processing various types of verifications, pulling credit report, ordering appraisals, ordering title work, running loans through an automated system, pulling flood certificates, getting loan files ready and submitting them to underwriting, following up with underwriting and clearing all underwriting conditions.
• Correspond with customers, real estate agents, appraisers, and title companies as needed to obtain information necessary to getting the mortgage loan ready to close.
• Prepare month end reports to various banks and regulatory agencies.
• Work directly with the Mortgage Loan Officer to ensure the utmost in customer service.
• Refer customers to other bank personnel as needed.
• Perform research on Bankway, Fortis, Image Center and Dimension.
• Perform daily duties on all bank systems and Mortgage operating systems such as DO, DU, LP, Encompass and Doc magic.
• Identify Cross Selling opportunities.
• Review fields for completeness, qualification and Compliance.
• Communicate deficiencies to the loan officer and customer.
• Advise loan officer of any changes needed in the file to obtain loan approval.
• Communicate with realtor and customer of status as they change.
• Communicate with Underwriter once file is submitted for approval process.
• Complete required BSA/AML training and other compliance training as assigned.
• The ability to work in a constant state of alertness and in a safe manner.
• Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understandingin order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Accounting, Alphanumeric Data Entry, Word Processing/Typing

Basic: Contact Management, Database, Spreadsheet

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stand, walk; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• High school diploma or its equivalent
• 3+ years of mortgage loan processing experience required
• 3+ years hands on experience processing Conventional, FHA, VA, RD, and Bond loans preferred
• 1 year experience with Encompass Anywhere preferred
• 5+ years experience using personal computers
• Experience using Microsoft Office Products
• Proficient telephone and customer service skills
• Ability to sit for long periods
• Ability to lift 15 lbs
• Ability to multi-task

Education

High School or better.

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.