Mortgage Loan Processor I/II/III

Trustmark Corporation; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Trustmark Bank in Madison, WI is seeking an entry level Mortgage Loan Processor to support residential loan applications and help maintain quality loan files.

The role trains under experienced processors, with progression to independent processing as proficiency is reached. Candidates should have related education or experience, strong computer skills, attention to detail, and good communication. This position emphasizes accuracy, learning, and teamwork.

Qualifications

• Related education or processing/real estate experience in a business such as a bank or credit union.
• Knowledge of common computer operations.
• Excellent organizational skills and attention to detail.
• Good communication and listening skills.
• Teachable and receptive to coaching and training.
• Accurate data input with very low margin for error.
• Ability to learn new processes quickly and retain information.
• Ability to read, understand, and apply knowledge; ask for help.

Responsibilities

• Assist experienced processors with routine duties such as ordering flood certs and appraisals.
• Update information from bank statements, paystubs, and appraisals to the origination system.
• Order and collect documentation for automated underwriting findings.
• Ensure compliance with bank and government regulations.
• Study automated findings and underwriting conditions to learn loan requirements.
• Submit quality files to underwriting.
• Train and mentor Level I and II processors.

Skills

Organizational skills

Attention to detail

Communication skills

Listening skills

Eager to learn

Data accuracy

Computer literacy

Teachable/coachable

Education

Related education or processing/real estate experience

Job description

The purpose of this position is processing residential mortgage loan applications to ensure a smooth mortgage process. This position is an entry level position for individuals with less than 1 year of mortgage lending, or related experience that indicates an ability to master the technical and detailed duties required for the production of quality loan files. This position may serve as an assistant to an experienced processor, until a level of proficiency is achieved before transitioning to individual assignments for processing.

This position may be filled at Level I, II, or III. Additional responsibilities and qualifications apply.

Responsibilities:

• Assist experienced processors with routine duties, such as ordering flood certs, ordering appraisals, paying invoices, etc.
• Update information from bank statements, paystubs, and appraisal to bank's origination system.
• Order and collect documentation necessary to address automated underwriting findings.
• Ensure compliance with bank and government regulations
• Study the automated findings and UW conditions on files to learn the requirements for loan approvals.
• Obtain the knowledge needed to independently submit quality files to underwriting.
• Perform additional duties as assigned.

Additional Responsibilities Level II:

• Data entry of loan applications to bank's processing system and submission to automated underwriting system.
• Communicate with all parties on status of file.
• Work with originator and borrower to clear underwriting conditions.
• Interpret automated underwriting decisions working with system to obtain best possible outcome for borrower.
• Solve file issues and problems within bank guidelines.

Additional Responsibilities Level III:

• Order and collect documentation necessary to address automated underwriting findings.
• Proactively anticipate problems and work to solve them.
• Train and mentor the Level I and II processors.

Qualifications

• Related education or processing/ real estate experience within a business, such as a bank, credit union, legal firm, insurance company, title company etc
• Knowledge of common computer operations
• Excellent organizational skills and attention to detail
• Good communication and listening skills
• Ability to be teachable and respond positively to coaching and training
• Ability to accurately input data with very little margin for error
• Ability to learn new processes quickly, retain information, and validate received information as applicable
• Ability to read, understand, apply knowledge, and ask for help

Additional Qualifications Level II:

• Two (2) to three (3) years of related experience
• Knowledge of mortgage investor guidelines
• Knowledge of appraisal process
• Thorough knowledge of automated underwriting
• Knowledge of compliance guidelines
• Excellent organizational, communication, and computer skills
• Time management and prioritization skills necessary to manage workload
• Ability to solve complex loan problems
• Ability to manage difficult situations between interested parties in the mortgage transaction
• Ability to understand, apply knowledge, and resolve issues that arise between automated underwriting rules and manual underwriting rules

Additional Qualifications Level III:

• Three (3) or more years of related experience with definitive evidence of ability to function at elevated capacity
• Knowledge and mastery of mortgage investor guidelines and appraisal review process
• Mastery of automated underwriting process
• Thorough knowledge of compliance guidelines
• Ability to train others effectively

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral

Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!

Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment.

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

• Verification of employment, education and other data provided by you on your employment application
• Verification of eligibility to work in the US
• Criminal background check
• Fingerprinting (required for certain positions)