Mortgage Loan Processor – Hybrid, Client-Focused

Hired by Matrix, Inc.; Coppell (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Matrix, Inc., a global financial institution, is seeking a Loan Processing Associate in Coppell, Texas. This contract, hybrid role focuses on residential mortgage processing and delivering accurate, timely loan closings.

You will complete the order services process, review title and insurance documents, manage lender-side conditions, and serve as the main point of contact for internal and external partners while maintaining pipeline integrity and customer service excellence.

Qualifications

• 5 years of residential mortgage loan processing experience.
• Experience reviewing title, insurance, and loan documents.
• Strong written and verbal communication skills.

Responsibilities

• Complete the order services process by requesting, reviewing, and verifying loan processing documents such as title and insurance.
• Clear loan processing conditions within the loan operating system including insurance, collateral, disclosure, and title items.
• Review title and insurance documents to ensure they meet guidelines.
• Serve as the primary point of contact for internal and external business partners, managing expectations, documentation, and timelines regarding lender-side conditions.
• Monitor personal pipeline and collaborate with Mortgage Specialists and other internal partners to ensure loan cycle times meet client expectations.
• Monitor loan progress until closing to ensure documents are not expired.
• Independently problem-solve and execute tasks creatively and proactively at a high level.

Skills

Residential mortgage processing

Customer service

Time management

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Matrix, Inc., a global financial institution, is seeking a Loan Processing Associate in Coppell, Texas. This contract, hybrid role focuses on residential mortgage processing and delivering accurate, timely loan closings.

You will complete the order services process, review title and insurance documents, manage lender-side conditions, and serve as the main point of contact for internal and external partners while maintaining pipeline integrity and customer service excellence.