Mortgage Loan Processor (Hybrid)

Digital-Ris; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Digital Risk is seeking a Mortgage Loan Processor to manage complex loan packages and ensure compliance while delivering outstanding customer service. The role requires strong organization, communication skills, and the ability to work effectively in a fast-paced, onsite environment in Orlando.

Responsibilities include pipeline management of 25-50+ loans, processing from application to funding, document collection and verification, and close coordination with underwriting and other parties to

Qualifications

• 5+ years of current loan processing experience.
• Knowledge of processing, underwriting and closing procedures.
• Excellent customer service and direct customer contact.
• Excellent communication skills (verbal and written).
• Detail oriented and excellent organizational skills.
• Able to prioritize multiple tasks in a fast-paced environment.
• Problem-solver with strong analytical skills.
• Must be able to work outside normal business hours when necessary.
• Willingness to work onsite.

Responsibilities

• Manage an assigned pipeline of 25-50 plus loans on a daily and weekly basis.
• Process loans from application to funding including but not limited to:
• Collecting and analyzing documents to submit to Underwriting for final approval.
• Communicating expectations, requirements and program details through established communication standards.
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates.
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met.
• Verify conditions of approval which may include customer income/assets documentation, resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances.
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm.
• Ensure customer service surveys maintain the rating level designated by management.
• Communicate with all parties involved in the transaction to keep them informed of file status.
• Review and analyze all necessary documentation, including borrower docs and third‑party docs.
• Follow policies while analyzing applicant information, property and documentation.
• Comprehensive understanding of credit underwriting guidelines.
• Must be flexible and able to work in a fast paced, potentially stressful environment.
• As 100% of the work opportunities are onsite, in person attendance is required.

Skills

Loan processing

Customer service

Communication skills

Detail oriented

Time management

Problem solving

Analytical skills

Teamwork

Education

High school diploma or equivalent

Job description

Digital Risk’s mission toMake Mortgages Saferelies on the perfect blending of human experience and state‑of‑the‑art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Position Overview:

The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. The Mortgage Loan Processor will be responsible for delivery an outstanding customer experience with direct customer communication. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication (verbal and written), and PC skills.

Essential Job Functions:

Regular, reliable, and predictable on‑site presence during standard business hours is an essential function of this role due to operational requirements and client needs.

• Manage an assigned pipeline of 25-50 plus loans on a daily and weekly basis
• Process loans from application to funding including but not limited to:
• Collecting and analyzing documents to submit to Underwriting for final approval
• Communicating expectations, requirements and program details through established communication standards
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Verify conditions of approval which may include customer income/assets documentation, resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
• Ensure customer service surveys maintain the rating level designated by management
• Communicate with all parties involved in the transaction to keep them informed of file status
• Review and analyze all necessary documentation, including borrower docs and third‑party docs
• Follow policies while analyzing applicant information, property and documentation
• Comprehensive understanding of credit underwriting guidelines
• Must be flexible and able to work in a fast paced, potentially stressful environment
• As 100% of the work opportunities are onsite, in person attendance is required

Requirements:

• 5+ years of current Loan Processing experience
• Knowledge of processing, underwriting and closing procedures
• Excellent customer service and direct customer contact
• Excellent communication skills (verbal and written)
• Detail oriented and excellent organizational skills
• Able to prioritize multiple competing tasks and manage time effectively in a fast-paced environment
• Problem-solver with strong analytical skills
• Adheres to directives, procedures and standards

Handling sensitive or confidential information in a controlled environment

• Ability to work in a paperless environment
• Computer proficiency including Microsoft Office Product Suite
• Candidates must be available to work outside of normal business hours when necessary

Qualifications

• High school or equivalent (Required)