Mortgage Loan Processor

Old West Federal Credit Union; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Old West Federal Credit Union is seeking a Mortgage Loan Processor to provide professional service to members and support efficient loan operations. You will educate members, collect and verify documents, and prepare loan packages for underwriting.

The role requires accuracy, strong communication, and the ability to coordinate with loan officers across branches, while maintaining compliance with lending regulations and credit union policies.

Qualifications

• High school diploma or GED or equivalent.
• At least 1 year of member/customer service, teller, or retail experience required.
• Bondable and valid driver’s license required.
• Travel to other branches as needed.

Responsibilities

• Provide excellent service to borrowers, co-workers, and members with high accuracy.
• Educate members on products, services and eligibility.
• Review and verify required financial documentation (tax returns, appraisals, credit reports).
• Input loan applications into systems (LaserPro/Symitar/LoanVantage) and order supporting materials.
• Collaborate with loan officers to prepare packages for underwriting and approval.
• Assist borrowers in resolving loan application issues promptly.
• Manage post-close processes, checklists, audits, and loan compliance.
• Process loan renewals and track statuses.

Skills

Communication

MS Office

Organization

Banking regulations

Account history review

Teamwork

Customer service

Confidentiality

Adaptability

Professionalism

Office equipment

Education

High School Diploma or GED

Tools

LaserPro

Symitar

LoanVantage

Job description

Job Title | Mortgage Loan Processor

POSITION OVERVIEW

The Mortgage Loan Processor provides professional, friendly, and high-quality service to Old West Federal Credit Union members. This position contributes directly to the efficiency and accuracy of Mortgage loan operations while supporting member satisfaction and organizational success.

Duties and Responsibilities:

• Provide excellent service to borrowers, co-workers, and members. Maintaining a high standard of communication and accuracy throughout the loan process.
• Educate existing and potential members on products, services, and eligibility requirements.
• Facilitate the collection, review, and verification of required financial documentation, including tax returns, appraisals, and credit reports, ensuring completeness and compliance.
• Input loan applications into systems (e.g., LaserPro/Symitar/LoanVantage), validate data accuracy, and order supporting materials such as title reports, appraisals, and flood determinations.
• Collaborate with loan officers to prepare loan packages for underwriting and approval, assuring all documentation meets organizational standards.
• Assist borrowers in resolving issues related to loan applications or documentation, with timely and professional resolution.
• Manage the post-close process, including checklist implementation, file auditing, and compliance with loan requirements.
• Process loan renewals by sending notifications, tracking applications, and updating loan statuses.
• Become and serve as an Oregon Notary Public.
• Support departmental goals by participating in trainings (e.g., security, robbery, disaster recovery, BAI, loan processor specific training), audits, and meetings as requested or required.
• Adhere to all federal and state regulations, credit union policies, and compliance obligations, including BSA and OFAC requirements.
• Represent the Credit Union with integrity and professionalism in member interactions and community activities.
• Travel to other branches as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma, GED, or another equivalent.
• At least one (1) year of member/customer service, teller services, or retail experience is required.
• Must be bondable.
• Must maintain a valid driver’s license.

SKILL PROFILE

The individual in this position is expected to possess the following knowledge, skills, and abilities:

• Outstanding written and oral communication skills, such as the ability to effectively convey and receive information professionally in writing, over the phone, and in person.
• Proficiency in word processing and computer databases, including knowledge of Microsoft Office (e.g., Excel).
• Strong organizational skills, including effective time management and task prioritization.
• Comprehensive knowledge of banking and general state and federal laws related to financial privacy, fair lending, collections, bankruptcy, foreclosure, payoffs, and assumptions, as well as loan product-specific requirements.
• Understanding of computer transactions necessary for operational tasks, including the ability to read histories and interpret account activity.
• Ability to collaborate with individuals at all organizational levels and work effectively both independently and as part of a team.
• Excellent customer service skills, including the ability to recognize member financial needs, resolve member inquiries, and cross-sell various products and services.
• Ability to maintain confidentiality of sensitive company and member information.
• Ability to adapt to changing business needs and deadlines.
• Exhibit a professional, businesslike demeanor including a work ethic consisting of punctuality and accuracy.
• Ability to operate a computer, fax machine, telephone, scanner, ten-key adding machine, copier, and typewriter.

PHYSICAL AND SENSORY CAPABILITY REQUIREMENTS

The listed requirements comprise the physical, sensory, and mental capabilities required of this position. Reasonable accommodations will be provided if the requested accommodation does not impact the individual’s position to fulfil the essential functions of the position.

• Sitting/Mobility: Approximately 50% of the time is spent sitting at a desk, with 30% of the day moving around the office and 20% of the time spent standing.
• Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other paperwork. Must be able to maintain sustained focus on a computer screen.
• Lifting/Carrying: Must be capable of transporting files and office supplies weighing up to 50 lbs. as needed.
• Stooping/Kneeling: Ability to access files and supplies stored in low cabinets and shelving units.
• Reaching/Handling: Ability to type information using a computer keyboard and retrieve items from filing systems or storage.
• Concentration: Ability to focus in an environment with background noise or distractions and resume tasks after interruptions.
• Ability to safely operate a motor vehicle for travel between branches or community engagements.