Mortgage Loan Processor

Cathay Bank; El Monte (CA); On-site; USD 57,308,000 - 80,231,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

FSAs

HSA with company contributions

401(k)

Job summary

Cathay Bank is seeking a Mortgage Loan Processor to manage residential mortgage and home equity files from application to approval and document preparation. You will support Mortgage Loan Originators by ensuring files are complete, accurate, and processed within service standards.

Ideal candidates have 1–3 years in residential lending, knowledge of mortgage regulations, and strong attention to detail. Full-time role with a comprehensive benefits package in a collaborative team environment in El

Qualifications

• Education: High school diploma or experience equivalent.
• Experience: 1–3 years of residential lending or related experience.
• Knowledge of residential mortgage lending and home equity products.
• Understanding of federal and state mortgage regulations.
• Strong attention to detail and analytical skills.
• Excellent organizational and time-management abilities.
• Customer-focused mindset with strong problem-solving capabilities.
• Proficient in LOS, Word, Excel, Outlook and mortgage banking tech.

Responsibilities

• Own a pipeline of residential mortgage and HE loan applications.
• Understand mortgage products, underwriting guidelines, and regulatory requirements.
• Review documents for accuracy, completeness, and potential issues.
• Process files timely to meet SLAs.
• Communicate with borrowers, MLOs, underwriters, and vendors.
• Review and evaluate loan documentation for compliance with policies and regs.
• Serve as liaison between MLOs, underwriters, closers, title companies, and stakeholders.
• Deliver high-quality customer service with timely communication.
• Monitor loan status and follow up on conditions toward closing.
• Maintain accurate loan records in the LOS.

Skills

Mortgage lending

Regulatory compliance

Attention to detail

Time management

Communication

Multi-tasking

MS Office

LOS familiarity

Education

High school diploma or equivalent

Tools

Mortgage LOS

Office Suite

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

General Summary

Following established policies and departmental procedures, the Mortgage Loan Processor is responsible for processing residential mortgage and home equity loan files from application through approval and document preparation. This position provides critical support to Mortgage Loan Originators (MLOs) by ensuring loan files are complete, accurate, compliant, and processed within established service standards.

Essential Functions

• Manage and maintain ownership of a pipeline of residential mortgage loan and home equity line applications.
• Demonstrate a strong understanding of mortgage loan products, underwriting guidelines, and regulatory requirements.
• Review submitted documentation proactively to ensure accuracy, completeness, and identification of potential issues.
• Process assigned loan files in a timely manner to meet departmental service level agreements (SLAs).
• Communicate effectively with borrowers, Mortgage Loan Originators, underwriters, and third-party vendors to obtain required documentation and satisfy underwriting conditions.
• Review and evaluate loan documentation thoroughly to ensure compliance with Bank policies, procedures, and regulatory requirements.
• Serve as the primary liaison between MLOs, underwriters, closing agents, title companies, and other stakeholders throughout the loan process.
• Deliver exceptional customer service to both internal and external customers while maintaining professional and timely communication.
• Monitor loan status and follow up on outstanding conditions to ensure loans progress efficiently toward closing.
• Maintain accurate loan records and documentation within the Bank's loan origination system.

Qualifications

• Education: High school diploma or experience equivalent.
• Experience: Minimum 1 to 3 years of residential lending or related experience with good knowledge of residential lending regulations and loan processing in a multi-state lending environment.
• Skills/Ability:
• Knowledge of residential mortgage lending and home equity products
• Understanding of federal and state mortgage regulations
• Strong attention to detail and analytical skills
• Excellent organizational and time-management abilities
• Effective verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving capabilities
• PC proficient, including working knowledge of mortgage loan origination system (LOS), Microsoft Office Suite (Word, Excel, Outlook), and other mortgage banking technologies
• Preferred: Bilingual, paperless processing experience, and strong knowledge on processing portfolio mortgage and home equity lines of credit products.

Other Details

$20.00 – $28.00 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs.

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Flexible spending accounts (FSAs)
• Health saving account (HSA) with company contributions
• Voluntary coverages
• 401(k)

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Cathay Bank is an Equal Opportunity and Affi

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