Consumer Loan Servicing Supervisor & Officer

Cathay Bank; Rosemead (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Long-term disability

FSAs and HSA

401(k)

Job summary

Cathay Bank is seeking a Loan Servicing Manager to lead daily operations of the consumer loan servicing staff, focusing on transaction processing, loan boarding, and payments. You will ensure accuracy and compliance with policies and Freddie Mac requirements.

The role requires 3+ years of loan servicing and 2+ years of supervisory experience, with strong organizational skills and proficiency in MS Office. A competitive benefits package and growth opportunities are offered.

Qualifications

• High school diploma or equivalent; some college business classes preferred.
• Minimum 3 years loan servicing experience and 2 years supervisory experience.
• Thorough knowledge of mortgage, HELOC/consumer loans, and Freddie Mac reporting; familiarity with servicing systems and lending regulations.

Responsibilities

• Lead daily activities of the loan servicing staff and ensure timely, accurate processing of transactions.
• Respond to Qualified Written Requests and credit bureau disputes.
• Oversee Freddie Mac processing, remittance, and reporting; ensure audit readiness and policy compliance.
• Review staff work for accuracy and resolve complex inquiries or discrepancies.
• Train team members and participate in annual performance evaluations and coaching.

Skills

Self-motivation

PC proficiency

MS Office

Analytical skills

Organizational skills

Loan accounting

Education

High school diploma

Tools

IBS Insight

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

Apply today!

What our team members are saying:

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Learn more about us at cathaybank.com

GENERAL SUMMARY

Under the general direction of the VP, Loan Servicing Manager, responsible for managing and directing the daily activities of the consumer loan servicing staff focusing on Transaction Processing, including loan boarding, payments, advances, Freddie Mac and other transactional functions. Ensure all transactions are processed timely and accurately, and in accordance with established policies and procedures.

DIRECT REPORTS

The incumbent typically has up to six (6) direct reports.

ESSENTIAL FUNCTIONS

• Assigns, directs, and supervises the daily tasks and activities of staff, including, but not limited to the accurate and timely tracking of all loan boarding, payment processing, payoff processing, and other transactional functions.
• Responds to clients’ Qualified Written Requests, and credit bureau disputes.
• Ensures the department requests, including team email inboxes and phone calls, are reviewed and responded to timely.
• Freddie Mac processing, remittance and reporting.
• Reviews completed work performed by staff to confirm accuracy and ensure prompt corrections.
• Ensures compliance with established procedures and policy to pursue a positive audit rating.
• Performs timely reviews and clearing of entries of assigned general ledger reconciliations.
• Researches and resolves more complex internal/external client inquiries or discrepancies.
• Recommends and implements changes to increase efficiency and productivity to reduce errors and maintain data integrity.
• Creates and updates desktop procedures.
• Provides team member training and support.
• Assists with preparation of annual Performance Evaluations and coaching/counseling if needed.
• Participates and/or chairs special projects as assigned.
• Ensures compliance with Bank policies and procedures and government regulations.

QUALIFICATIONS

• Education: High school diploma or equivalent with some college business classes preferred.
• Experience: Minimum of three years of loan servicing and minimum of two years of supervisory experience required. Thorough knowledge of Mortgage, Heloc/consumer loans products and servicing. Thorough understanding of Freddie Mac Investor reporting, knowledge of loan origination systems and interface to servicing system. Knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to: CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP, HOPA.
• Skills/Ability: Self-motivated with ability to work independently and meet deadlines. PC proficient, advanced skill level with all MS Office products; Ability to work in a fast-paced environment while maintaining a high level of accuracy; Strong analytical and organizational skills. Must be able to manage workflow effectively with frequent interruptions and changing priorities. Sound understanding of loan accounting and servicing functions, and general lending policies and procedures. Experience with IBS Insight loan system a plus.

OTHER DETAILS

$80K – $110K / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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