Mortgage Loan Processing Manager

Seacoast Bank; Florida; On-site; USD 85,000 - 125,000; Full time

Job summary

Seacoast Bank is seeking a Mortgage Loan Processing Manager to lead workflow improvements across origination, processing, underwriting and closing, ensuring smooth mortgage journeys from application to closing.

You will mentor teams, monitor SLAs, and drive Lean-driven process enhancements while partnering across departments to deliver efficient, compliant mortgage operations at Seacoast Bank.

Qualifications

• 7+ years of mortgage operations (processing or underwriting) experience required.
• Strong knowledge of conventional, FHA, VA, and USDA loan products.
• Excellent communication (written and verbal) and interpersonal skills.
• Excellent analytical and organizational skills.
• Proficiency with Microsoft Office Suite tools.

Responsibilities

• Mentor, train, and provide guidance to staff on origination, processing, underwriting and closing workflows.
• Monitor file flow to ensure SLA targets are met or exceeded.
• Manage workload to maintain service levels and a positive customer experience.
• Perform root cause analysis and identify indicators of process performance for improvement.
• Identify opportunities within operations and implement Lean-based improvements.
• Lead process improvement initiatives and update policies and procedures as needed.
• Identify waste and drive a culture of continuous improvement.

Skills

Process improvement

Project management

Analytical skills

Communication skills

Lean methodology

Change management

Education

High School Diploma

Tools

Desktop Underwriter

Loan Product Advisor

Job description

At Seacoast Bank, we're always looking for ways to make a great mortgage experience even better. As our Mortgage Loan Processing Manager, you'll help lead that effort by improving workflows, solving challenges, and keeping the mortgage journey running smoothly from application to closing. You'll partner with teams across the organization to turn good ideas into real results, creating efficiencies that benefit both our clients and teammates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: Origination, Processing, Underwriting and Closing, and interpretation and effective use of process models and procedures.
• Monitors file flow to ensure SLA's are consistently met or exceeded.
• Manage and redistribute workload when necessary to maintain established service levels and ensure a positive customer service experience.
• Integrate data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance and make recommendations to improve or correct performance.
• Identify areas of opportunities within the operation and production side of our business and implement processes to take advantage of those opportunities.
• Plans, performs, and implements process improvement and/or business initiatives.
• Diagrams and evaluates existing processes and controls.
• Organize, lead, and facilitates communication of change across cross functional teams.
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
• Familiarity with a variety of mortgage loan products and associated documentation requirements including but not limited to: Conventional, VA, FHA, and USDA.
• Demonstrated success operating in multi-faceted direction and planning; must be a fast-paced individual that has attention to detail and the ability to adapt to change.
• Effectively manage multiple demands and competing priorities
• Conducts process improvement initiatives using Lean methodology.
• Review and update Mortgage Policies and Procedures as necessary.
• Performs critical reviews of published Procedures and identifies best practices related to Lean and performance improvement to facilitate evidence-based practice and management.
• Identify waste in processes and drive a culture of continuous improvement.
• Adheres to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• 7+ years of mortgage operations (processing or underwriting) experience required.
• 2+ years of project management or training experience preferred.
• Strong knowledge of conventional, FHA, VA, and USDA loan products, including automated underwriting systems and findings analysis through Desktop Underwriter (DU) and Loan Product Advisor (LP).
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Demonstrate excellent analytical and organizational skills.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.