Mortgage Loan Originator - Inside

Fay Financial; Tampa (FL); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k Program with Employer Matching

Paid Holidays

Flexible remote days

401k Program with Employer Matching

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Work Schedule with Remote Flex

Job summary

A mortgage servicing company is seeking a motivated Mortgage Loan Originator - Inside to convert incoming leads into new business. This role requires strong communication skills and a focus on customer needs. Candidates should have a high school diploma, an active NMLS license, and 2+ years of experience in mortgage originations. Competitive compensation includes a base salary and commission, along with a comprehensive benefits package including medical, dental, and vision insurance.

Qualifications

• 2+ years’ experience in inside sales mortgage originations.
• Residential loan origination experience preferred.
• Ability to work in a collaborative environment.
• Ability to multi-task, self-motivate and drive new business.
• Prior LOS experience, preferably Encompass.
• Strong communication and interpersonal skills.
• Detail-oriented with sound judgment and prioritization.

Responsibilities

• Convert inbound leads into new residential business.
• Educate potential borrowers on mortgage solutions.
• Guide customers through loan application processes.
• Work with leads from Fay Servicing, Genstone Financial, and referrals to guide applications.
• Explain loan product structures while ensuring compliance with federal, state, and company policies.

Skills

Client-focused

Multi-tasking

Strong communication skills

Analytical skills

Decision-making abilities

MS Word

Communication

Multitasking

Detail-oriented

Customer service

Education

High School Diploma or GED

Active NMLS license

Tools

Loan Origination Systems (LOS)

MS Word

Excel

Outlook

Job description

Overview

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Mortgage Loan Originator - Inside to join our team.

Responsibilities

Reporting to Originations Leadership, this position is responsible for converting inbound company leads into new residential business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This role operates in a fast-paced call center environment and leverages customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions.

This role works with leads provided by Fay Servicing, purchased leads from Genstone Financial and self-generated referrals to guide customers through the refinance and purchase loan application process. This position explains loan product structures to potential borrowers, maintaining compliance with all federal, state and company policies.

Qualifications

• High School Diploma or GED required
• Active NMLS license required, with multiple state licenses preferred
• 2+ years’ experience in an inside sales mortgage originations environment, with a proven track record of success
• Residential loan origination experience preferred
• Demonstrable ability to multi-task, self-manage and self-motivate to drive new business
• Prior experience working with Loan Origination Systems (LOS), preferably Encompass
• Solid skills and experience in MS Word, Excel and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High level of precision with attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

Compensation

• This position has a base salary and is eligible for commission with potential to make over six figures

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

About Fay

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.