Mortgage Loan Originator

Copper State Credit Union; Phoenix (AZ); On-site; USD 28,000 - 48,000; Full time

Job summary

Copper State Credit Union is seeking a Mortgage Loan Originator to engage members by phone, online, or in person, with a strong sales orientation and high service standards.

The role involves analyzing financial positions, property evaluations, and guiding borrowers through the mortgage process while cross-selling CSCU products and building relationships with realtors and title companies to ensure smooth closings.

Qualifications

• Interview loan applicants and project a positive image for the Credit Union.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, projects, and deadlines.
• Knowledge of real estate lending policy and required documentation for each type of loan.
• Knowledge of Encompass Loan Origination System preferred.
• Develop and maintain a personal business plan including realtor relationships, networking, and marketing.
• Judgment to apply broader practices to situations beyond clear guidelines.
• Intermediate mathematical skills.

Responsibilities

• Interview members to analyze financial position and assist in mortgage lending; discuss credit, property evaluations, and processes.
• Cross-sell credit union products and services and advise borrowers.
• Serve as a trusted advisor by addressing members’ needs and concerns beyond the initial inquiry.
• Seek qualified opportunities to increase loan volume and product penetration.
• Achieve sales goals by presenting solutions that fit member needs and strengthen relationships.
• Work with realtors, title companies, sellers, buyers to ensure timely closings.
• Obtain all necessary information on loan applications for proper evaluation and decision.
• Review active loan files to determine missing documents and where assistance is needed.

Skills

Technologically Astute

Results Orientation

A Service Focus

Initiative

Eye for Quality

Flexibility

Education

Associates degree or equivalent mortgage origination experience

Tools

Encompass LOS

Job description

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

This position earns commission plus hourly pay. Posted salary reflects base pay only.

As a Mortgage Loan Originator, you will:

• Demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members who apply for credit over the phone, online, or in person.
• Interview members to analyze and discuss member’s overall financial position, credit, property evaluations and assist in all aspects of mortgage lending process. Look for opportunities to cross-sell other credit union products and services and make recommendations to borrowers.
• Serve as a trusted advisor to membership by viewing situations from the members’ perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member depending on the situation.
• Actively and consistently seek qualified opportunities to increase loan volume and residual product penetration.
• Consistently achieve sales goals by overcoming objections and selling credit union program benefits. Professionally present appropriate solutions to fit members’ needs and enhance the quality and depth of member relationships and profitability.
• Work predominately with realtors, title companies, sellers, buyers and others involved in purchase money real estate transactions to ensure timely and accurate closing and settlement.
• Ensure all necessary information is obtained on loan applications to permit a proper loan evaluation and decision.
• Evaluate loans in conformity with Credit Union policies, Secondary Market standards and appropriate regulations and make recommendations for approval or disapproval on mortgage loan applications to underwriters.
• Responsible for providing timely and accurate information, responses and decisions to internal and external members. Review active loan files regularly to determine if documents are missing or where assistance can be provided with the lending process.
• Prioritize work to achieve funding goals and maintain above average closing ratios.

To be successful in this role, you will need the following competencies:

• Technologically Astute - Demonstrate the ability to use technology to effectively and efficiently perform job functions.
• Results Orientation - Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.
• A Service Focus - Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU's role as a Trusted Advisor.
• Initiative - Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.
• Eye for Quality - Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
• Flexibility - The ability to excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

Requirements

• Professional, well-developed interpersonal skills are essential for interviewing loan applicants and projecting a positive image as representative of the Credit Union.
• Strong verbal and written communication skills.
• Well-developed ability to manage multiple tasks, projects, and deadlines simultaneously. Effective time and resource management skills required.
• Professional, well-developed interpersonal skills are essential for interviewing loan applicants and projecting a positive image as representative of the Credit Union.
• Work requires knowledge of real estate lending policy, credit granting criteria, interest rates and how they are computed, and required documentation for each type of loan. Knowledge of interviewing skills and techniques is also required.
• Knowledge of Encompass Loan Origination System preferred.
• Ability to develop and maintain a personal business plan which includes all aspects of loan originations from customer service, maintaining and building realtor relationships, networking, marketing/prospecting, knowledge of products and the industry, etc.
• Requires judgment to apply broader aspects of established practices to situations which go beyond clear, concise guidelines.
• Post-high school degree in business, finance, marketing, other related fields or work equivalent; Associates degree required or a minimum three years of mortgage origination or secondary market underwriting.
• Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)