Mortgage Loan Officer (Remote)

Mission Loans, LLC; Charlotte (NC); Remote; USD 120,000 - 200,000; Full time

Job summary

An established industry player is seeking experienced Mortgage Loan Officers to join their remote team. In this pivotal role, you will help clients navigate their financial journeys by assessing needs and recommending suitable loan products. Your expertise will ensure a seamless mortgage process, while your commitment to customer service will build trust and rapport with clients. This innovative firm offers a supportive environment with robust lead generation and a competitive compensation structure, allowing you to thrive in a fast-paced setting. If you are self-motivated and passionate about helping others achieve their homeownership dreams, this opportunity is perfect for you.

Benefits

Competitive compensation structure

Robust lead generation

Fast loan processing

Supportive team environment

Corporate stability and support

Qualifications

• Must have an active NMLS license and 2+ years as a mortgage loan officer.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Guide clients through the loan process and provide exceptional service.
• Analyze financial situations and structure tailored loan offers.

Skills

Customer service

Phone communication

Problem-solving

Multitasking

Attention to detail

Bilingual in Spanish

Education

Active NMLS license

2+ years of experience as a Mortgage Loan Officer

Tools

CRM systems

Loan Origination Systems (LOS)

Calyx

Salesforce

Encompass

Job description

Mission Loans is looking for experienced Mortgage Loan Officers to join our Remote Team! As a Mortgage Loan Officer, you’ll play a key role in helping clients navigate their financial journey by assessing their needs, recommending the best loan products, and ensuring a seamless mortgage process. If you're a motivated professional who thrives in a fast-paced environment and loves helping customers achieve their homeownership goals, we want to hear from you.

What You’ll Do:

• Provide an exceptional customer experience by building trust and guiding clients through the loan process
• Engage with clients through inbound and outbound calls using company-provided leads and marketing resources
• Analyze financial situations to structure tailored loan offers that best fit customer needs
• Accurately input borrower information into the system, maintaining up-to-date records throughout the loan process
• Collect and review qualification documents to ensure complete and accurate loan submissions
• Communicate proactively with borrowers, addressing concerns and keeping them informed from application to closing
• Collaborate with internal teams— including processors and customer relationship managers—to resolve any qualification issues
• Meet and exceed performance goals, ensuring compliance with lending regulations and maintaining loan quality

What We’re Looking For:

• A customer-first mindset, dedicated to delivering an outstanding experience
• Strong phone communication skills with the ability to build rapport quickly
• Self-motivated and results-driven, thriving in a fast-paced environment
• Excellent verbal and written communication skills with attention to detail
• Problem-solving and critical thinking skills to navigate loan structuring challenges
• Ability to multitask and prioritize in a high-volume setting
• Flexibility to work up to 50 hours per week, including occasional weekends

What You’ll Need:

• Must possess an active NMLS license with current authorization to operate in four or more states
• Minimum of 2 years of consecutive experience as a Direct-to-Consumer (DTC) Mortgage loan officer
• Expertise in mortgage products, including Conventional, FHA, VA, Refinance, JUMBO, Non-QM, HELOCs, and Seconds
• Proficiency in CRM and Loan Origination Systems (LOS), such as Calyx, Salesforce, or Encompass to manage customer relationships
• Bilingual in Spanish is a plus

Why Join Mission Loans?

• Robust lead generation, Mortgage Loan Officers primarily handle inbound calls
• Fast loan processing—on-site processors and underwriters ensure quick closings
• Competitive compensation structure with lucrative earning potential
• Supportive and growth-oriented team environment where leadership invests in your success
• Backed by Americor—stability and corporate support with a people-first approach

Compensation: Average performers earn between $120,000 and $200,000 annually!

Mission Loans, LLC. is proud to be an Equal Opportunity Employer. Mission Loans does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Notice to Agencies: Mission Loans, LLC. (the "Company") has an internal recruiting department. Mission Loans, LLC may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Mission Loans, LLC. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Mission Loans, LLC. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Mission Loans, LLC. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Mission Loans, LLC. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.