Mortgage Loan Officer Assistant II- NJ

TD Bank; Fort Lee (NJ); On-site; USD 73,068,000 - 103,155,000; Full time

Job summary

TD Bank is seeking a Mortgage Loan Officer Sales Assistant II in Fort Lee, New Jersey to support day-to-day sales activities of Mortgage Loan Officers (MLO). You will act as the main contact for customers, sourcing agents, vendors, and mortgage operations, resolving issues and driving a smooth loan process.

The role involves handling loan applications, document collection, pipeline management, client communications, and coordination with underwriting to ensure timely closings.

Qualifications

• High School Diploma or GED.
• 2-3 Years of related experience.
• Strong understanding of underwriting and mortgage guidelines.
• Exceptional interpersonal and sales skills for following up with prospective borrowers.
• Knowledge of mortgage laws and regulations including HOEPA, RESPA, and Reg Z.

Responsibilities

• Assists high producing loan officers in the effective and timely completion of loan applications.
• Actively manages the document collection process from origination to closing.
• Manages the Mortgage Loan Officers pipeline, including tracking of all deliverables and updating borrowers on loan status.
• Works with customers to set expectations including rate inquiries, third party providers, loan status and other information deemed necessary.
• Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency.
• Facilitates application process by interfacing with customers in taking full or partial applications.
• Discusses products and pricing at the request of the loan officer.
• Reviews files to foreshadow issues related to income/assets and remedies before underwriting.
• Assists in structuring deals to meet underwriting guidelines.
• Advocates for client file through underwriting escalation when necessary.
• Writes credit memos summarizing the lending request.

Skills

Interpersonal skills

Sales experience

Customer service

Communication skills

Detail oriented

Education

High School Diploma or GED

2-3 Years of related mortgage experience

Tools

Mortgage origination systems

Job description

Work Location:

Fort Lee, New Jersey, United States of America

Hours:

40

Pay Details:

$25.50 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The Mortgage Loan Officer Sales Assistant II acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support. The job serves as a central point of contact for customers to resolve issues/difficulties.

Depth & Scope:

• Assists high producing loan officers in the effective and timely completion of loan applications
• Actively manages the document collection process from origination to closing
• Manages the Mortgage Loan Officers pipeline, including the tracking of all deliverables and updating borrowers on status of the loan
• Works with customers to set expectations including but not limited to rate inquires, third party providers, loan status and other information deemed necessary
• Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency
• Facilitates application process by interfacing with customers in taking full or completing partial applications
• Discusses products and pricing at the request of, or in the absence of, the loan officer
• Reviews files in detail to foreshadow any potential issues related to income and assets and remedies potential issues prior to file be sent to underwriting
• Assists in structuring deals to meet underwriting guidelines
• Advocates for client file and manages the file through the underwriting escalation process when necessary
• Understands TD underwriting guidelines and has the ability to clearly communicate and explain to borrowers
• Writes credit memos for loans explaining unique circumstances and clearly summarizes the lending request
• Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support
• Aids in the development of a customer database in support of the pursuit of new marketing opportunities
• Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills
• Proactively manages the lead pipeline in concert with the MLO
• Establishes strong relationships with the MLO's referral partners independent of the MLO
• Assists in other areas as needed
• Provides a high level of customer service to both internal and external customers

Education & Experience:

• High School Diploma or GED
• 2-3 Years of related experience
• Strong understanding of underwriting and mortgage guidelines
• Exceptional interpersonal and sales skills for following up with prospective borrowers
• Sound knowledge of mortgage lending, products, policies and procedures
• Demonstrated computer skills, including proficiency with basic mortgage loan origination systems
• Highly developed customer service skills. Ability to explain complex mortgage information in simple understandable terms
• Ability to operate effectively in a dynamic detail oriented environment
• Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act, RESPA, and Reg Z
• Knowledge of state and federal agency mortgage loan guidelines and regulations
• Organized and detail oriented
• Ability to effectively prioritize workload and meet deadlines
• Ability to maintain confidentiality of sensitive information
• Strong communication skills, both verbal and written
• Strong computer skills

OCC Language:

This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)