Mortgage Loan Officer

Metro Credit Union Springfield, Mo; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Metro Credit Union Springfield, MO is seeking a Mortgage Loan Officer to originate and manage residential mortgage loans on-site in Springfield, MO. You will guide borrowers through application, underwriting, and closing, while delivering exceptional service and compliant, ethical lending practices.

You will consult with clients, collect required documents, and coordinate with underwriters to ensure timely closings.

Qualifications

• 3+ years of experience as a loan officer with end-to-end mortgage process.
• Knowledge of mortgage lending, loan products, and regulatory requirements.
• Underwriting coordination and loan file review for accuracy and compliance.
• Strong customer service, clear communication, empathy, and responsiveness.
• Active NMLS registration and state licensing for mortgage origination.
• On-site in Springfield, MO; ability to collaborate with local partners.
• Proven track record of meeting production goals while maintaining ethical lending.

Responsibilities

• Originate and manage residential mortgage loans, guiding borrowers from application to closing.
• Consult with clients to understand financial goals and collect/document required information.
• Coordinate with underwriting and processing teams to ensure timely approvals.
• Ensure loans comply with company policies and regulatory requirements.
• Build and maintain relationships with real estate agents, builders, and community partners.

Skills

Customer service

Communication

Empathy

Responsiveness

Time management

Problem-solving

End-to-end mortgage process

Regulatory knowledge

Team collaboration

Education

High school diploma

Bachelor’s degree in business/finance or related field

Tools

Loan origination systems

Job description

Company Description Metro Credit Union is an Impact Lender focused on creating positive change in the mortgage industry, corporate cultures, and local communities. The organization is driven by a people-first mission to love and value individuals, reflected in its commitment to be the right loan at the right time. MCU emphasizes ethical lending practices, transparency, and compliance with all relevant regulations. The company provides resources for consumer awareness and legal information, supporting responsible home financing and long-term customer relationships.

Role Description The Mortgage Loan Officer at Metro Credit Union is a full-time, on-site role based in Springfield, MO. In this position, the professional will originate and manage residential mortgage loans, guiding borrowers through the application, approval, and closing processes. Daily responsibilities include consulting with clients to understand their financial goals, collecting and reviewing documentation, coordinating with underwriting, and ensuring loans comply with company policies and regulatory requirements. The role involves building and maintaining relationships with real estate agents, builders, and community partners, as well as providing high-quality customer service and timely communication throughout the loan lifecycle. The Mortgage Loan Officer will also stay informed about current mortgage products, interest rates, and market trends to deliver informed guidance to clients.

Qualifications

• Candidates should possess experience as Loan Officers with 3+ years of experience, with a strong understanding of borrower needs and the end-to-end loan process.
• Candidates should possess knowledge of the Mortgage Industry and Mortgage Lending practices, including various loan products and regulatory requirements.
• Candidates should possess skills in Underwriting coordination and loan file review to ensure accuracy and compliance.
• Candidates should possess strong Customer Service skills, including clear communication, empathy, and responsiveness to client inquiries.
• Active NMLS registration and appropriate state licensing for mortgage origination.
• Ability to work on-site in Springfield, MO and collaborate with local partners and teams.
• Proven ability to meet production goals while maintaining ethical and compliant lending practices.
• Strong organizational, time management, and problem-solving skills; proficiency with loan origination systems and basic office software.
• Prior experience in residential mortgage lending or financial services is preferred; high school diploma required, bachelor’s degree in business, finance, or related field is beneficial.