Mortgage Loan Consultant

Fifth Third Bank, National Association; Olde West Chester (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Fifth Third Bank, National Association in West Chester, OH is seeking a Mortgage Loan Consultant to originate residential loans for outside referrals. You will manage the loan from application to closing, collaborating with sales leadership and a Senior Loan Originator to grow internal and external referral networks.

The role emphasizes risk awareness, customer service, and adherence to policy. You will handle application documentation, verify requirements, and communicate status to branches and

Qualifications

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to maintain optimism and focus on goals under adversity.
• Proven computer skills.
• Basic sales technique skills.
• NMLS/S.A.F.E. Act registration may be required.

Responsibilities

• Originate residential loan applications from outside referrals.
• Learn and master all aspects of mortgage loan origination (processing, underwriting, closing, pricing).
• Maintain knowledge of policies, loan products, and procedures; complete required training.
• Escalate underwriting and pricing exceptions as needed.
• Collect documentation and deliver loan packages within set time frames.
• Manage loan pipelines through closing and provide status updates to branches and applicants.
• Deliver high levels of customer service and manage customer expectations.

Skills

Organizational skills

Written and verbal communications

Teamwork and customer service

Sales techniques

Goal-oriented

Education

High school diploma or equivalent

Four-year college degree preferred

Tools

Demonstrated computer skills

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales One Bank objectives. Assumes overall responsibility for the residential mortgage loan from application to closing.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing,

managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with sales leadership and assigned Senior Loan Originator to develop both internal and external referral contacts (realtors, builders, professional, COIs and personal).

• Works with sales leadership and assigned Senior Loan Originator to learn and master all aspects and components of the mortgage loan originator position.

• This would include, but not limited to, agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures.

• Maintain knowledge of Fifth Third Mortgage Company’s policies and procedures, available loan products, processing procedures, and underwriting and general departmental guidelines. Completes all required training on time.

• Follow defined protocol for escalation underwriting and pricing exceptions.

• Take applications by completing URLA on laptop.

• Utilize available technology and support for communication and access of daily rates, applicant credit reports, origination of loan files and uploading of files to operations.

• Collect appropriate documentation from applicant(s) and deliver loan package in the time frames set by management.

• Work with sales leadership and assigned Senior Loan Originator to manage pipeline for all originated loans through closing.

• Communicate appropriately and timely with branches and/or applicants providing updates and status reports.

• Maintain high levels of customer service while managing each applicant’s and Fifth Third expectations.

• Attend and participate in all Mortgage and Consumer Lending sales meetings, calls and training as required by management.

• Collect application fees on loan applications per policy.

• Participate in One Bank making appropriate referrals to other lines of business.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• High school diploma or equivalent mandatory. Four-year college degree preferred.

• Demonstrated organizational skills.

• Strong written and verbal communications skills.

• Demonstrated teamwork and customer service skills.

• Ability to maintain an intense optimism and focus on achieving goals even under adversity.

• Proven computer skills.

• Basic sales technique skills.

• Strong desire to excel in a competitive environment.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Mortgage Loan Consultant

Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION – West Chester, Ohio 45069

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.