Mortgage Loan Consultant

Fifth Third; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Fifth Third Bank in Nashville, TN seeks a Mortgage Loan Consultant to originate residential 1st mortgage loans and manage the full lifecycle from application to closing. You will develop referral networks and work with leaders to meet sales objectives, while adhering to risk and compliance standards.

Compensation is incentive-based with base salary or draw, plus comprehensive benefits. You will participate in One Bank referrals and ongoing training, supporting customers and communities.

Qualifications

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to maintain an intense optimism and focus on achieving goals.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• S.A.F.E. Act registration at employment via NMLS.
• NMLS MU4R questions and registration for employment.

Responsibilities

• Works with sales leadership and Senior Loan Originator to develop internal and external referral contacts.
• Learn and master all aspects of the mortgage loan originator position.
• Includes processing, underwriting, closing, and pricing procedures.
• Maintain knowledge of policies, procedures, loan products, and underwriting guidelines.
• Complete all required training on time.
• Escalation underwriting and pricing exceptions per protocol.
• Take applications by completing URLA on a laptop.
• Utilize technology for rates, credit reports, and file origination.
• Collect documentation and deliver loan packages within management timeframes.
• Manage pipeline for all originated loans through closing.
• Communicate status updates with branches/applicants.
• Maintain high levels of customer service and manage expectations.
• Attend mortgage and consumer lending meetings and training.
• Collect application fees per policy.
• Refer to other lines of business as appropriate.

Skills

Organizational skills

Written and verbal communication

Customer service

Teamwork

Sales skills

Self-motivation

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales One Bank objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviours drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with sales leadership and assigned Senior Loan Originator to develop both internal and external referral contacts (realtors, builders, professional, COIs and personal).
• Works with sales leadership and assigned Senior Loan Originator to learn and master all aspects and components of the mortgage loan originator position.
• This would include, but not limited to, agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures, available loan products, processing procedures, and underwriting and general departmental guidelines.
• Completes all required training on time.
• Follow defined protocol for escalation underwriting and pricing exceptions.
• Take applications by completing URLA on laptop.
• Utilize available technology and support for communication and access of daily rates, applicant credit reports, origination of loan files and uploading of files to operations.
• Collect appropriate documentation from applicant(s) and deliver loan package in the time frames set by management.
• Work with sales leadership and assigned Senior Loan Originator to manage pipeline for all originated loans through closing.
• Communicate appropriately and timely with branches and/or applicants providing updates and status reports.
• Maintain high levels of customer service while managing each applicant's and Fifth Third expectations.
• Attend and participate in all Mortgage and Consumer Lending sales meetings, calls and training as required by management.
• Collect application fees on loan applications per policy.
• Participate in One Bank making appropriate referrals to other lines of business.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to maintain an intense optimism and focus on achieving goals even under adversity.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• The NMLS web site mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Mortgage Loan Consultant At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Nashville, Tennessee 37208

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step? Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.