Mortgage Loan Consultant

Fifth Third; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive-based pay

Job summary

Fifth Third Bank is seeking a Mortgage Loan Consultant in West Chester, OH to originate residential loans from application to closing. You will develop referral networks, master origination processes, and maintain policy knowledge while delivering strong customer service.

You will handle rate quotes, pricing, and documentation, manage a loan pipeline, and participate in ongoing training and meetings to meet One Bank goals and ensure a positive customer experience.

Qualifications

• High school diploma or equivalent is mandatory.
• Four-year college degree preferred.
• Strong organizational skills.
• Excellent written and verbal communication.
• Teamwork and customer service skills.
• Ability to stay optimistic and goal-focused under adversity.
• Proven computer skills.
• Basic sales technique skills.
• Desire to excel in a competitive environment.
• S.A.F.E. Act registration required at employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Develop internal and external referral contacts (realtors, builders, professionals, COIs, and personal).
• Learn all aspects of the mortgage loan originator role including processing, underwriting, closing, and pricing.
• Maintain knowledge of Fifth Third Mortgage policies, products, and guidelines.
• Complete all required training on time.
• Escalate underwriting and pricing exceptions per protocol.
• Take applications by completing URLA on laptop.
• Use technology to access daily rates, credit reports, and loan file origination.
• Collect documentation and deliver loan packages within management time frames.
• Manage pipeline for all originated loans through closing and report status to branches.
• Maintain high levels of customer service and manage expectations.
• Attend Mortgage and Consumer Lending meetings and training.
• Collect application fees per policy.
• Refer opportunities within One Bank to other lines of business.

Skills

Organizational skills

Written communication

Verbal communication

Teamwork

Customer service

Sales aptitude

Computer skills

Goal orientation

NMLS knowledge

Education

High school diploma or equivalence

College degree preferred

Job description

Mortgage Loan Consultant

General Function: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals. Meets standards and objectives defined by management for mortgage loan sales One Bank objectives. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with sales leadership and assigned Senior Loan Originator to develop both internal and external referral contacts (realtors, builders, professional, COIs and personal).
• Works with sales leadership and assigned Senior Loan Originator to learn and master all aspects and components of the mortgage loan originator position. This would include, but not limited to, agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures.
• Maintain knowledge of Fifth Third Mortgage Company's policies and procedures, available loan products, processing procedures, and underwriting and general departmental guidelines.
• Completes all required training on time.
• Follow defined protocol for escalation underwriting and pricing exceptions.
• Take applications by completing URLA on laptop.
• Utilize available technology and support for communication and access of daily rates, applicant credit reports, origination of loan files and uploading of files to operations.
• Collect appropriate documentation from applicant(s) and deliver loan package in the time frames set by management.
• Work with sales leadership and assigned Senior Loan Originator to manage pipeline for all originated loans through closing.
• Communicate appropriately and timely with branches and/or applicants providing updates and status reports.
• Maintain high levels of customer service while managing each applicant's and Fifth Third expectations.
• Attend and participate in all Mortgage and Consumer Lending sales meetings, calls and training as required by management.
• Collect application fees on loan applications per policy.
• Participate in One Bank making appropriate referrals to other lines of business.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED

• High school diploma or equivalent mandatory.
• Four-year college degree preferred.
• Demonstrated organizational skills.
• Strong written and verbal communications skills.
• Demonstrated teamwork and customer service skills.
• Ability to maintain an intense optimism and focus on achieving goals even under adversity.
• Proven computer skills.
• Basic sales technique skills.
• Strong desire to excel in a competitive environment.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site mortgage.nationwidelicensingsystem.org provides the MU4R questions and registration required for employment in this position.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- West Chester, Ohio 45069

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.