Additional responsibilities
- Maintaining service level standards
- Assisting in new-hire trainings
- Perform internal Quality check, providing floor support and feedback to other staff
- Responding to all emails efficiently
Knowledge / Experience
- 0-1 years of conventional mortgage processing/closing experience
- Knowledge of full loan cycle processing (from beginning to end)
- Strong understanding of Desktop Underwriter (DU) and Loan Prospector (LP)
- Strong communication skills, verbal and written
- Strong analytical skills
- Demonstrated ability to resolve complicated issues as they arise
- Proven organizational skills and demonstrated ability to prioritize and multi-task
Skills
- Able to work through multiple computer programs and multi-computer monitors
- Flexible (Willingness to stretch and overtime)
- Knowledge of MS Office
- Attention to detail
- Customer focused
- Good Team Player / Strong Interpersonal skills