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Job summary
Prophecy Technologies is seeking a detail-oriented individual for a role in mortgage processing in Cincinnati, Ohio. The candidate should have 0-1 years of experience in conventional mortgage processing and possess strong communication and analytical skills. Responsibilities include maintaining service level standards, conducting internal quality checks, and assisting in training new hires. This position requires the ability to work with multiple computer programs and monitors, emphasizing organizational and customer-focused skills.
Qualifications
0-1 years of conventional mortgage processing/closing experience required.
Strong understanding of Desktop Underwriter (DU) and Loan Prospector (LP).
Demonstrated ability to resolve complicated issues as they arise.
Responsibilities
Maintaining service level standards.
Perform internal Quality check, providing floor support and feedback.
Assisting in new-hire trainings.
Skills
Communication skills
Analytical skills
Organizational skills
Customer focus
Team player
Tools
MS Office
Job description
Additional responsibilities
Maintaining service level standards
Assisting in new-hire trainings
Perform internal Quality check, providing floor support and feedback to other staff
Responding to all emails efficiently
Knowledge / Experience
0-1 years of conventional mortgage processing/closing experience
Knowledge of full loan cycle processing (from beginning to end)
Strong understanding of Desktop Underwriter (DU) and Loan Prospector (LP)
Strong communication skills, verbal and written
Strong analytical skills
Demonstrated ability to resolve complicated issues as they arise
Proven organizational skills and demonstrated ability to prioritize and multi-task
Skills
Able to work through multiple computer programs and multi-computer monitors