Mortgage Lending Operations Manager I – Process & Compliance

Testing Site - JPMC; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Testing Site - JPMC is seeking a Home Lending Operations Manager I to enhance mortgage operations performance in Jacksonville, FL. You will analyze issues, document procedures, and drive compliance while coordinating with stakeholders to implement improvements.

The role emphasizes coaching teams, prioritizing workflows, and ensuring policy understanding. Proficiency in MS Office and Encompass is beneficial; the position is based in-office in Jacksonville.

Qualifications

• Five years’ experience in Mortgage Lending (Correspondent Lending or Post Closing).
• Knowledge of Fannie Mae, Freddie Mac and Government guidelines preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Maintains focus on customer service and processes that drive best-in-class service.
• Assigns work and sets workflow priorities, monitors unit performance.
• Ensures policy communication is completed and understood by staff.
• Identifies risks and implements appropriate controls.
• Collaborates with business partners to develop solutions and controls.
• Handles exceptions, resolves complex issues, and oversees projects.
• Develops employees to strengthen capabilities and foster learning.
• Acts decisively and urgently to deliver results.

Skills

Mortgage operations knowledge

Project management

Leadership / coaching

Regulatory knowledge

Communication skills

Tools

MS Office

Encompass LO System

Job description

Testing Site - JPMC is seeking a Home Lending Operations Manager I to enhance mortgage operations performance in Jacksonville, FL. You will analyze issues, document procedures, and drive compliance while coordinating with stakeholders to implement improvements.

The role emphasizes coaching teams, prioritizing workflows, and ensuring policy understanding. Proficiency in MS Office and Encompass is beneficial; the position is based in-office in Jacksonville.