Home Lending - Correspondent Operations Manager

Testing Site - JPMC; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Testing Site - JPMC is seeking a Home Lending Operations Manager I to enhance mortgage operations performance in Jacksonville, FL. You will analyze issues, document procedures, and drive compliance while coordinating with stakeholders to implement improvements.

The role emphasizes coaching teams, prioritizing workflows, and ensuring policy understanding. Proficiency in MS Office and Encompass is beneficial; the position is based in-office in Jacksonville.

Qualifications

• Five years’ experience in Mortgage Lending (Correspondent Lending or Post Closing).
• Knowledge of Fannie Mae, Freddie Mac and Government guidelines preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Maintains focus on customer service and processes that drive best-in-class service.
• Assigns work and sets workflow priorities, monitors unit performance.
• Ensures policy communication is completed and understood by staff.
• Identifies risks and implements appropriate controls.
• Collaborates with business partners to develop solutions and controls.
• Handles exceptions, resolves complex issues, and oversees projects.
• Develops employees to strengthen capabilities and foster learning.
• Acts decisively and urgently to deliver results.

Skills

Mortgage operations knowledge

Project management

Leadership / coaching

Regulatory knowledge

Communication skills

Tools

MS Office

Encompass LO System

Job description

As an Home Lending Operations Manager I, you will have an opportunity to provide critical support to positively impact operations performance

Join an award winning Home Lending operations team as a Operations Manager I. The role requires the ability to analyze and resolve project-related issues while following through with set objectives. It involves dealing with different stakeholder groups to elicit business requirements, procedures, and processes. The candidate will be responsible for creating, documenting, and maintaining procedures to ensure operational efficiency and compliance, as well as identifying and implementing process improvements to drive continuous enhancements.

Job Responsibilities:

• Maintains constant focus on customer service and all process flows that lead to delivering best in class service
• Assigns work and sets workflow priorities, tracking unit's performance and monitoring daily business
• Ensures policy communication is completed, and validate employee understanding of required policies
• Identify risks and ensure appropriate controls are put in place
• Work in collaboration with key business partners to develop and implement solutions and controls
• Handles exception items, resolves complex issues, coordinates and oversees departmental projects
• Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals
• Plans for the development of all employees to strengthen current and future capabilities and enable them to contribute fully by fostering a climate forthe continuous learning and development of self and others
• Demonstrates the ability to act in a decisive, urgent and committed way to achieve results

Required qualifications, capabilities, and skills

• Ability to follow complex methods and procedures in diverse routine and non-routine tasks
• Excellent working knowledge of mortgage originations, specifically mortgage operations, closed loan review, title, insuring/post-closing, Flood Review, Compliance, and Co-Op and CEMA documents
• Proven ability to lead, coach, and mentor a team; Ability to consistently maintain high performance level especially in stressful situations
• Consistently act in a way that is both trustworthy and trusting; Build and maintain trust with others
• Solid knowledge of Federal and State regulatory policies and procedures. Excellent organizational skills including excellent written and verbal communication skills
• Strong interpersonal skills; Ability to effectively interact with various styles and levels of management and be able to adjust your own communication style based on the audience. Identify ways to support inclusion and diversity. Execution of control initiatives
• Five years’ experience in Mortgage Lending – specifically Correspondent Lending or Post Closing
• Knowledge of Fannie Mae, Freddie Mac and Government guidelines preferred
• Advanced skills in MS Office
• Project Management

Preferred qualifications, capability, and skills

• Critical Thinking and Problem Solving
• Time management and prioritization skills
• Full time in the office – Jacksonville, FL
• Knowledge of Encompass Loan Origination System a plus