Mortgage Lending Operations Leader (VP-Level)

Bristol County Savings Bank; Taunton (MA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Tuition Reimbursement

Health Savings Account

Disability insurance

Life insurance

Employee Assistance Program

Job summary

Bristol County Savings Bank in Taunton, MA, seeks a VP Mortgage Lending Operations Manager to lead daily mortgage processing, underwriting guidance, and regulatory compliance across residential and home equity lending. You will drive process efficiency, quality control, and staff development from the Taunton location.

The role requires 7–10 years in mortgage lending with underwriting experience and strong leadership.

Qualifications

• Bachelor’s degree in business or equivalent preferred.
• 7–10 years progressive mortgage lending experience.
• Prior underwriting experience required.
• Strong analytical, organizational, communication, problem-solving, and leadership skills.
• Willingness to travel and work beyond normal business hours.

Responsibilities

• Manage daily operations of the Mortgage Lending Group to ensure efficient processing, underwriting support, closing coordination, and high service standards for residential mortgage, home equity, and consumer lending.
• Monitor pipeline performance and workflow activity to ensure loans are processed within service levels and regulatory timeframes; identify delays or bottlenecks.
• Ensure compliance with federal/state regulations, bank policies, and internal controls by maintaining procedures and updating as needed.
• Oversee quality control, process reviews, and operational reporting to promote accuracy and consistency.
• Provide leadership and staff support to strengthen operational performance, accountability, and service delivery.
• Serve as an operational resource to loan officers, originators, processors, and other lending staff on documentation and underwriting matters.
• Use underwriting experience to support complex or escalated files and underwrite loans as needed (not routine underwriting).
• Oversee collateral review and stage inspection processes for construction lending activity.
• Assist with audits, examinations, product updates, and procedural changes for regulatory readiness and operational effectiveness.
• Identify and communicate system or workflow issues and coordinate with technology/vendors for resolution.
• Remain current on industry and regulatory developments relevant to mortgage operations.

Skills

Underwriting experience

Leadership

Communication skills

Regulatory compliance

Education

Bachelor’s degree in business or related field

Job description

Bristol County Savings Bank in Taunton, MA, seeks a VP Mortgage Lending Operations Manager to lead daily mortgage processing, underwriting guidance, and regulatory compliance across residential and home equity lending. You will drive process efficiency, quality control, and staff development from the Taunton location.

The role requires 7–10 years in mortgage lending with underwriting experience and strong leadership.