Mortgage Escrow Insurance Specialist

Lake Michigan Credit Union; Grand Rapids (MI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Retirement savings options

Comprehensive health coverage with HSA

Job summary

Lake Michigan Credit Union is seeking an Escrow Insurance Specialist I to support escrow operations and loan servicing. You will process insurance tasks accurately, communicate with vendors, and maintain loan records while ensuring compliance with investor and federal/state regulations.

The role requires 1–3 years of related experience, strong data entry skills, and proficiency in Microsoft Office. This is a full-time, on-site position in Grand Rapids, MI.

Qualifications

• 1–3 years of escrow, mortgage, or related experience.
• 3–5+ years of customer service or mortgage industry experience preferred.
• Strong data entry accuracy and MS Office proficiency.

Responsibilities

• Process insurance-related tasks and queues accurately and timely.
• Communicate with vendors and agents to confirm policy details and update loan records.
• Oversee lender-placed insurance and process refunds.
• Collaborate with departments to resolve member inquiries and adapt to updates.
• Maintain loan records and adhere to standardized processes.
• Understand flood regulations and address related inquiries.
• Review reports from LMCU and vendors and update servicing systems.
• Ensure compliance with laws including BSA, Patriot Act, OFAC.

Skills

Data entry

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Teams/Zoom

PDF tools

Job description

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Fully On-Site

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The Escrow Insurance Specialist I is responsible for supporting escrow operations through the accurate processing of insurance-related tasks, timely vendor communication, and precise maintenance of loan records. This role manages lender-placed insurance functions, processes escrow-related reports, and ensures compliance with investor, federal, and state regulations. The Escrow Insurance Specialist also collaborates across departments to resolve member inquiries, adapt to new workflows or system updates, and maintain accurate and up-to-date servicing documentation.

What you’ll do:

• Accurately process and manage insurance-related tasks and queues, ensuring timely completion and accuracy.
• Communicate and follow up with vendors and insurance agents to ensure timely escrow payments, confirm policy details, and update loan records.
• Oversee lender-placed insurance by analyzing reported loans, approving billing, maintaining systems, and processing insurance refunds.
• Collaborate with departments to efficiently resolve member inquiries, and adapt to new work flows and system updates.
• Maintain accurate loan records and adhere to standardized processes to optimize productivity and minimize discrepancies.
• Possess a basic understanding of flood regulations and confidently address related inquiries.
• Process and review reports generated by LMCU and vendors, updating servicing systems accordingly, and retrieving documentation from internal and external systems.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What you’ll bring:

• A minimum of one year up to three years of similar or related experience, including preparatory experience.
• 3-5 or more years of combined customer service or mortgage, industry experience preferred.
• Strong data entry skills and attention to accuracy in spreadsheets, databases, and internal systems.
• A high school degree or equivalent.
• Strong data entry skills and attention to accuracy in spreadsheets, databases, and internal systems.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Teams/Zoom, PDF tools, and web browsers.
• Skilled in creating, editing, and organizing documents and spreadsheets (Word, Google Docs, Excel, Google Sheets).
• Ability to manage calendars, email, and correspondence effectively.
• Knowledge of standard office equipment and processes (printing, scanning, filing).
• Professional phone etiquette and clear written/verbal communication across telephone, email, and chat.
• Strong time and task management; able to prioritize multiple assignments with minimal supervision.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

LMCU is an Equal Opportunity Employer

LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer