Mortgage Document & Print Operations Specialist

Crosscountry-Mortgage,-LL; Fort Mill (SC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Robust benefits package

Job summary

CrossCountry Mortgage, LLC is seeking a Document Processing Specialist to support RoundPoint Mortgage Servicing LLC. The role focuses on letter fulfillment, data transmission with third-party print vendors, and overseeing print production against SLAs to ensure timely delivery.

Tasks include compliance, process improvement, and collaboration across departments to meet service objectives. Strong customer service and Microsoft Office skills are required.

Qualifications

• Experience with BFKS, required.
• 2+ years of customer service experience, required.
• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Mortgage and/or legal experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors.
• Monitor print vendor production performance and intervene to correct production issues as they emerge.
• Front line oversight of print vendor performance against SLAs and contract requirements.
• Oversight of automated processes in RoundPoint’s system of record.
• Working with cross-department co-workers to ensure that all service delivery objectives are met.
• Tracking and monitoring output to ensure items are delivered timely to the print vendor.
• Contribute to continuous improvement projects to improve efficiency and lower costs.
• Other work-related duties, as assigned.
• Responsible for meeting RoundPoint’s commitment to compliance.

Skills

Customer service

Communication

Time management

Prioritization

Microsoft Office

Education

Associate’s degree or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking a Document Processing Specialist to support RoundPoint Mortgage Servicing LLC. The role focuses on letter fulfillment, data transmission with third-party print vendors, and overseeing print production against SLAs to ensure timely delivery.

Tasks include compliance, process improvement, and collaboration across departments to meet service objectives. Strong customer service and Microsoft Office skills are required.