Document Processing Specialist

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Document Processing Specialist to support RoundPoint Mortgage Servicing LLC. The role focuses on letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to customers throughout the mortgage life cycle.

Ideal candidates have 2+ years in customer service, experience with BFKS, and at least an associate degree. A bachelor’s degree is preferred, with strong communication and time-management skills.

Qualifications

• 2+ years of customer service experience.
• Experience with BFKS is required.
• Associate’s degree or equivalent; bachelor’s preferred.
• Mortgage and/or legal experience is preferred.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Identify root causes in data transmission with print vendors.
• Monitor vendor performance against SLAs.
• Oversee automated processes in the system of record.
• Coordinate with cross-department teams to meet service objectives.
• Ensure timely delivery of letters throughout the loan lifecycle.
• Support compliance with company policies.

Skills

BFKS

Customer service

MS Office

Communication skills

Time management

Education

Associate’s degree or equivalent

Bachelor’s degree, preferred

Job description

CrossCountry Mortgage (CCM)is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Document Processing Specialist will support RoundPoint Mortgage Servicing LLC. The Document Processing Specialist is responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The Document Processing Specialist is responsible for letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to our customers throughout the mortgage life cycle of the loan.

Job Responsibilities:

• Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors
• Monitor print vendor production performance and intervene to correct production issues as they emerge
• Front line oversight of print vendor performance against SLAs and contract requirements
• Oversight of automated processes in RoundPoint’s system of record
• Working with cross-department co-workers to ensure that all service delivery objectives are met
• Tracking and monitoring output to ensure items are delivered timely to the print vendor
• Contribute to continuous improvement projects to improve efficiency and lower costs
• Other work-related duties, as assigned
• Responsible for meeting RoundPoint’s commitment to compliance

Qualifications and Skills:

• Experience with BFKS, required.
• 2+ years of customer service experience, required.
• Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
• Mortgage and/or legal experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents:

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org .