Mortgage Document & Letters Coordinator

CrossCountry Mortgage, LLC; Fort Mill (SC); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401K plan

Short-term disability provided

Employee assistance program

Wellness program

Descripción de la vacante

CrossCountry Mortgage, LLC is seeking a Document Processing Specialist to support RoundPoint Mortgage Servicing LLC. You will handle letter preparation, transmission, and print vendor oversight to ensure timely customer communications throughout the loan life cycle.

The role emphasizes data accuracy, cross-functional collaboration, and compliance with service levels. Candidates should have 2+ years in customer service and familiarity with BFKS and MS Office.

Formación

• 2+ years of customer service experience.
• Experience with BFKS is required.
• Associate’s degree or equivalent; bachelor’s degree preferred.
• Mortgage and/or legal experience is preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

Responsabilidades

• Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors.
• Monitor print vendor production performance and intervene to correct production issues as they emerge.
• Front line oversight of print vendor performance against SLAs and contract requirements.
• Oversight of automated processes in RoundPoint’s system of record.
• Work with cross-department co-workers to ensure that all service delivery objectives are met.
• Track and monitor output to ensure items are delivered timely to the print vendor.
• Contribute to continuous improvement projects to improve efficiency and lower costs.
• Other work-related duties, as assigned.
• Responsible for meeting RoundPoint’s commitment to compliance.

Conocimientos

BFKS

Customer service

Time management

Communication

Educación

Associate degree

Bachelor's degree preferred

Herramientas

Microsoft Office

Descripción del empleo

CrossCountry Mortgage, LLC is seeking a Document Processing Specialist to support RoundPoint Mortgage Servicing LLC. You will handle letter preparation, transmission, and print vendor oversight to ensure timely customer communications throughout the loan life cycle.

The role emphasizes data accuracy, cross-functional collaboration, and compliance with service levels. Candidates should have 2+ years in customer service and familiarity with BFKS and MS Office.