Mortgage Consultant I (Virtual, United States)

Sirva; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated Mortgage Consultant to join their dynamic team. In this role, you will guide consumers through the loan application process, ensuring a seamless experience while achieving department goals. Your expertise in mortgage origination and strong customer service skills will be key as you manage relationships with clients and collaborate with internal teams. This innovative firm values diversity and is committed to creating an inclusive workplace where everyone's contributions are recognized. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of mortgage origination or loan operations experience preferred.
• Strong understanding of mortgage loan products and regulations.

Responsibilities

• Manage loan applications to maximize closings and provide excellent customer service.
• Gather loan data and assist consumers in making informed decisions.

Skills

Mortgage Origination Experience

Customer Service

Sales Skills

Attention to Detail

Organizational Skills

Education

NMLS Registration

Job description

United States

Job Description

Posted Thursday 1 May 2025 at 04:00

Position Summary

*Preferred state licenses held - Texas, California, Florida, Arizona, Nevada, Oregon, Washington. Direct to Consumer loan origination experience a plus.

The Mortgage Consultant is responsible for achieving all department goals by consulting consumers through the loan application process, follow-up, interest rate lock, and loan closing. Responsibilities also include communicating with Realtors, the Mortgage Operations team, and the Customer Experience team.

What You'll Be Doing

1. Follow Up & Conversion of Loan Applications

• Manage an active pipeline of loan applications to maximize loan closings each month. Use sales skills to convert pipeline into locked loans while maintaining margin goals. Interact with consumers to obtain required documentation and collaborate with team members (Processors, Closers) to exceed production goals and provide excellent customer service.

1. Consulting

• Gather pertinent loan application data, build relationships with consumers, and apply mortgage industry knowledge to inform and assist them in making sophisticated loan decisions.

1. Managing Relationships

• Partner with and manage relationships with current and past consumers, Realtors, the Customer Experience team, corporate clients, directors, and other outside parties to build referral networks, increase conversion, and provide creative solutions while resolving issues.

1. Training

• Maintain excellent knowledge of current programs, products, and guidelines. Complete ongoing education to keep state licensing and professional designations current.

Qualifications and Preferred Skills

• Two years of mortgage origination or loan operations experience preferred.
• Customer service-oriented with strong sales skills.
• Ability to work collaboratively in a fast-paced environment.
• Highly motivated, goal-oriented, with strong attention to detail and organizational skills.
• Strong understanding of mortgage loan products, guidelines, and regulations preferred.
• Must register as a Mortgage Loan Originator with the NMLS and meet all requirements of the Federal S.A.F.E. Act and state regulations, including fingerprinting, background checks, credit checks, and pre-licensing education and testing.

Sirva Worldwide, Inc. offers HR and mobility solutions to support global relocations. As a leading relocation management and moving services provider, we combine personalized programs, global reach, innovative technology, and a robust supply chain to serve businesses of all sizes. Our brands include Sirva, Allied, NorthAmerican, Global Van Lines, Alliance, Sirva Mortgage, and SMARTBOX, providing comprehensive moving and relocation services.

We are committed to fostering a diverse and inclusive workplace that reflects the global organizations we serve. We believe diversity enhances innovation and excellence. Our diversity, equality, and inclusion efforts are driven by a commitment to these values, and we believe that diverse perspectives lead to better ideas and solutions.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information, or any other protected category. We also prohibit harassment based on these categories.

We comply with all applicable laws regarding employment decisions, including considerations of unemployment status. The Federal EEO Law Poster is available at this link.

If you require a reasonable accommodation during the employment process due to a disability, please email Human Resources at [e-mail] with your request and contact information.