Mortgage Loss Mitigation Pro — Help Keep Homes

Carrington Holding Company; Phoenix (AZ); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (50% up to 4%)

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is hiring a Loss Mitigation Specialist in Phoenix, AZ. You will educate borrowers on workout options to retain home ownership and avoid foreclosure, including Modifications and Repayment Plans.

Starting pay is $24.50/hr with a monthly performance bonus, and you will handle calls, reviews, and approvals. Role requires mortgage servicing experience, an NMLS license within six months, and knowledge of FHA/VA/USDA programs.

Qualifications

• High school diploma or equivalent required.
• Some college courses in business, accounting or finance preferred.
• One or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required.
• Full StateNMLS licensing required within 6 months of entering this job.
• Knowledge of mortgage industry terminology preferred.
• Working knowledge of Government program requirements and timelines (FHA, VA, USDA, FNMA, FHLMC).
• Knowledge of Microsoft Suite at an intermediate level required.

Responsibilities

• Educate borrowers on loss mitigation options to retain home ownership.
• Handle inbound calls and outbound follow-ups on trial agreements, repayment plans and final modification documents.
• Communicate approval or denial of loss mitigation options.
• Review hardship documentation to determine best workout option.
• In denial cases, engage borrowers in liquidation options and route to the liquidation team.
• Provide information on Title issues that may impede modification.
• Maintain attendance and manage delinquency resolution processes.
• Assist borrowers who request to escalate complaints or disputes and provide contact info for MHA Help.

Skills

Collections experience

Loss Mitigation

Mortgage terminology

Microsoft Office

Communication skills

Organizational skills

Decision making

Negotiation

Analytical thinking

Education

High School Diploma

Some college courses in business/accounting/finance

NMLS licensing within 6 months

Tools

Microsoft Office

Job description

Carrington Mortgage Services is hiring a Loss Mitigation Specialist in Phoenix, AZ. You will educate borrowers on workout options to retain home ownership and avoid foreclosure, including Modifications and Repayment Plans.

Starting pay is $24.50/hr with a monthly performance bonus, and you will handle calls, reviews, and approvals. Role requires mortgage servicing experience, an NMLS license within six months, and knowledge of FHA/VA/USDA programs.