Mortgage Collections Specialist

Jobtailor; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Jacksonville, FL is seeking a Collections Specialist to generate a high volume of outbound calls to early stage delinquent borrowers, resolve accounts by arranging full or partial payment plans, and determine the reasons for non-payment while adhering to FDCPA.

You will document all activities in mortgage collections systems, send Notices of Defaults when required, follow federal regulations, and consistently strive to meet monthly goals with professionalism and empathy.

Qualifications

• High School diploma or equivalent.
• Solid PC skills.
• Analytical and problem‑solving skills and attention to detail.
• Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
• Knowledge of Billing and Collections procedures.
• Must be goal oriented.
• At least 1 year of telephone customer contact experience.
• Ability to present a professional image to customers, coworkers and external contacts.
• Excellent verbal and written skills to communicate and negotiate with parties.
• Ability to prioritize multiple tasks and work well under deadlines.
• Knowledge of federal regulations and the Fair Debt Collection Practices Act.
• Patience and ability to manage stress
• MSP experience is a plus

Responsibilities

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post‑dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

Skills

Analytical problem-solving

Communication skills

Negotiation with empathy

Attention to detail

Ability to prioritize tasks

Patience under stress

Knowledge of Billing and Collections

Goal oriented

Verbal and written communication

MSP experience

Education

High School diploma or equivalent

Job description

Jobtailor in Jacksonville, FL is seeking a Collections Specialist to generate a high volume of outbound calls to early stage delinquent borrowers, resolve accounts by arranging full or partial payment plans, and determine the reasons for non-payment while adhering to FDCPA.

You will document all activities in mortgage collections systems, send Notices of Defaults when required, follow federal regulations, and consistently strive to meet monthly goals with professionalism and empathy.