Mortgage Clerk- Jr.

Flatter & Associates, Inc.; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Career development and advancement opportunities

Supportive and collaborative team environment

Job summary

A mortgage services company located in San Antonio, TX is seeking a dedicated Junior Mortgage Clerk. This role involves providing administrative support for USDA loan programs, managing loan processing tasks, and ensuring compliant transactions. Ideal candidates will have 1–3 years of relevant experience and strong organizational skills. This position offers a competitive salary and benefits as well as opportunities for career advancement.

Qualifications

• 1–3 years of clerical, administrative, or financial services experience.
• Prior exposure to USDA loan programs or systems highly desirable.

Responsibilities

• Provide administrative and clerical support to mortgage operations.
• Process tasks, post payments, and record payoffs in LoanServ.
• Research loan accounts and provide resolutions to discrepancies.

Skills

Organizational skills

Attention to detail

Proficiency in MS Office Suite

Data entry

Job description

Summary

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.

Responsibilities

Telecommunication Tasks

• Obtain required information from insurance companies via telephone.
• Operate within the LoanServ environment to manage loan-related transactions.

LoanServ Processing

• Process tasks, post payments, and record payoffs in LoanServ.
• Update and maintain insurance information within LoanServ.
• Issue payments to insurance companies.

Administrative Tasks

• Research loan accounts and provide resolutions to discrepancies.
• Perform accurate and timely data entry for mortgage-related transactions.

Program and Claims Support

• Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
• Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
• Conduct detailed account research and provide analysis to management and customers.
• Deliver customer service support to lenders and servicers via email and phone.
• Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
• Execute all loss claim–related sub-tasks accurately and within required timelines.

Communication and Case Management

• Respond to phone calls, voicemails, status inquiries, and emails promptly.
• Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
• Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.

Bankruptcy Processing

• Process Chapter 13 and Chapter 7 bankruptcy cases.
• Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO.

Requirements

Qualifications

• Junior Mortgage Clerk (1–3 years’ experience)
• 1–3 years of clerical, administrative, or financial services experience (mortgage/loan experience preferred).
• Prior exposure to USDA loan programs or systems highly desirable.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite and data entry systems.
• Ability to work in a fast-paced, deadline-driven environment.

Security Requirements

• U.S. Citizenship or Permanent Resident status required
• Ability to obtain and maintain NACIC background investigation