Mortgage Clerk- Mid

Flatter & Associates, Inc.; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Career development opportunities

Supportive team environment

Job summary

A mortgage service company in San Antonio, TX is seeking a dedicated Mortgage Clerk to assist with USDA loan operations. This mid-level position requires 3–5 years of relevant experience and offers competitive salary and benefits. Responsibilities include administrative support, loan processing, and exceptional customer service. Join a collaborative team making a difference in the mortgage industry.

Qualifications

• 3–5 years of experience in mortgage, banking, or loan operations.
• Experience in supporting USDA loan programs and systems.
• Solid knowledge of loan documentation requirements and compliance standards.

Responsibilities

• Provide administrative and clerical support to mortgage operations.
• Assist with documentation, file maintenance, and loan processing activities.
• Manage loan-related transactions within LoanServ.

Skills

Mortgage operations experience

Knowledge of USDA loan programs

Excellent communication skills

Job description

Description

Summary:

Flatter, Inc. (Flatter) is seeking dedicated and detail-oriented Mortgage Clerks (Junior-Level) to join our team in San Antonio, TX supporting the USDA. These roles will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.

Responsibilities:

Telecommunication Tasks

• Obtain required information from insurance companies via telephone.
• Operate within the LoanServ environment to manage loan-related transactions.

LoanServ Processing

• Process tasks, post payments, and record payoffs in LoanServ.
• Update and maintain insurance information within LoanServ.
• Issue payments to insurance companies.

Administrative Tasks

• Research loan accounts and provide resolutions to discrepancies.
• Perform accurate and timely data entry for mortgage-related transactions.

Program and Claims Support

• Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
• Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
• Conduct detailed account research and provide analysis to management and customers.
• Deliver customer service support to lenders and servicers via email and phone.
• Assist with loss claim–related projects supporting the SFH-GLP and the SFH Claims Branch.
• Execute all loss claim–related sub-tasks accurately and within required timelines.

Communication and Case Management

• Respond to phone calls, voicemails, status inquiries, and emails promptly.
• Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
• Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.

Bankruptcy Processing

• Process Chapter 13 and Chapter 7 bankruptcy cases.
• Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us:

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO

Requirements

Mid-Level Mortgage Clerk (3–5 years’ experience)

Qualifications:

• 3–5 years of mortgage, banking, or loan operations experience.
• Demonstrated experience supporting USDA loan programs and systems.
• Solid knowledge of loan documentation requirements and compliance standards.
• Proven ability to manage multiple priorities and support a high-volume workload.
• Excellent written and verbal communication skills.

Security Requirements:

• U.S. Citizenship or Permanent Resident status required.
• Ability to obtain and maintain NACIC background investigation.