Mortgage Career Launchpad: Loan Officer Dev Program

Zillow Group Inc.; Irvine, Northern (CA, KY); Hybrid; USD 82,237,000 - 131,522,000; Full time

Job summary

Zillow Group Inc. in Irvine, CA is hiring for the Loan Officer Development Program within Zillow Home Loans.

You will gain hands-on experience in mortgage origination, lead management, and customer engagement, working in a collaborative, learning-focused in-office team. The program launches your mortgage career with mentoring from senior loan officers, a four-month learning plan that includes SAFE licensing prep, and opportunities to transition into a Loan Officer role within four months of

Qualifications

• 1+ year of experience in sales, customer service, or client-facing roles.
• Excellent communication and relationship-building skills.
• Thrive in a collaborative, team-oriented environment.
• High school diploma or equivalent.
• Bachelor's degree in finance, business, or related field preferred.
• Strong attention to detail and organizational skills.
• Growth mindset and willingness to learn complex processes.
• Proficiency in using CRM systems.

Responsibilities

• Deliver a world-class customer experience for borrowers and real estate agents.
• Support end-to-end loan origination from pre-approval to closing.
• Manage mortgage leads to maximize conversion and maintain a healthy pipeline.
• Complete a phased four-month learning plan including SAFE licensing prep.
• Collaborate with teammates to identify process improvements and drive results.

Skills

Communication skills

Customer service experience

CRM proficiency

Team player

Education

High school diploma or equivalent

Bachelor's degree in finance/business

Tools

CRM systems

Job description

Zillow Group Inc. in Irvine, CA is hiring for the Loan Officer Development Program within Zillow Home Loans.

You will gain hands-on experience in mortgage origination, lead management, and customer engagement, working in a collaborative, learning-focused in-office team. The program launches your mortgage career with mentoring from senior loan officers, a four-month learning plan that includes SAFE licensing prep, and opportunities to transition into a Loan Officer role within four months of