Mortgage Loan Officer (Irvine, CA)

ZHL Zillow Home Loans, LLC; Irvine (CA); Hybrid; USD 16,531 - 34,440; Full time

Job summary

ZHL Zillow Home Loans, LLC in Irvine, CA is seeking a Mortgage Loan Officer to originate home loans through Zillow’s ecosystem. You will guide borrowers throughout the loan process, ensuring compliance and delivering excellent customer service.

The position requires 3+ years of mortgage origination experience and offers a competitive salary ranging from $12.00 to $25.00 hourly, based on experience. Hybrid work options are available, with office presence expected in Irvine, CA.

Qualifications

• 3+ years of mortgage origination experience focused on purchase transactions.
• Successful completion of 20-hour CORE Pre-Licensing Education.
• Proven success in a high-volume, phone-based sales environment.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing.
• Convert company-provided opportunities into funded loans.
• Build relationships with customers and Zillow Preferred Agents.

Skills

Mortgage origination experience

Client service orientation

Consultative sales skills

Time management

CRM and LOS proficiency

Strong communication skills

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

Mortgage loan origination systems

Job description

About the Team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. We’re part of Zillow Group’s FinTech division, reshaping how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. Mortgage Loan Officers at Zillow Home Loans drive their success through one of two specialized lending teams: a high-volume, phone-based team focused on lead-driven conversion, or a consultative, market-based team focused on building long-term partnerships with Zillow Preferred Agents. Both teams support our purchase-focused mission with industry-leading technology, brand, centralized operations, and leadership support.

About the Role

This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale.

Key Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• Collect, store, and use voiceprints (records of speech) for operational and compliance purposes.

Qualifications

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
• Completion of the 20‑hour CORE Pre‑Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working hybrid from our Irvine, CA office.
• Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance‑driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.
• We value candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience.

Compensation and Benefits

In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. This role has been categorized as an Office position; 80‑100% of time is spent at a designated ZG corporate office.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $12.00‑$25.00 hourly. This range may not apply to other locations. Actual amounts will vary depending on experience, performance, and location.

Employees must live within a reasonable commuting distance of the designated office, but not more than 75 miles from the ZHL branch location.

Work Location and Office Policies

This role is Office‑based. Employees must live within a reasonable commuting distance of the designated ZG office. Office hours are approximately 80‑100% of time at the Irvine, CA office.

Equal Opportunity Employment

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.