Loan Officer Development Program (Seattle, WA)

Zillow Group Inc.; Seattle (WA); On-site; USD 39,537 - 63,231; Full time

Job summary

ZHL Zillow Home Loans, LLC is offering a full-time position in Seattle for entry-level Loan Officers as part of their Loan Officer Development Program. The position focuses on enhancing the home buying experience by supporting customers and real estate agents through the mortgage process.

Qualified candidates will have at least one year of experience in sales or customer service, strong communication skills, and a customer-centric mindset. A SAFE Mortgage Loan Originator license will be provided within 90 days of hire.

Qualifications

• 1+ year of experience in sales or customer service roles.
• Growth mindset and willingness to learn complex processes.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to borrower and agent inquiries.
• Support the end-to-end loan origination process.
• Manage and follow up on mortgage leads.

Skills

Sales experience

Customer service

Communication skills

CRM systems proficiency

Problem-solving attitude

Education

High school diploma

Bachelor's degree in finance or business

Job description

About the team

At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of our dynamic and fast‑growing FinTech company, you’ll help reshape how consumers buy, sell, and finance homes, all while working in a collaborative and high‑energy environment! In the Loan Officer Development Program within Zillow Home Loans’ Premier Team, you’ll be part of a collaborative, high‑energy group focused on helping homebuyers navigate one of life’s biggest milestones — purchasing a home. The Premier Team supports Zillow’s mission to make home buying and financing easier, more transparent, and more accessible for all. Our team plays a key role in providing exceptional borrower and agent experiences by ensuring every loan moves forward smoothly and efficiently.

About the role

This is an opportunity to launch or grow your mortgage career while contributing directly to Zillow’s mission of transforming the home buying journey. You’ll gain hands‑on experience in mortgage origination, lead management, and customer engagement – all while being part of a supportive, in‑office team that values learning, collaboration, and excellence. In the Loan Officer Development Program, you’ll partner with our Premier Loan Officers to provide a seamless loan origination process while helping to deliver a world‑class customer experience. You’ll engage directly with borrowers and real estate agents to provide timely, high‑quality support throughout the mortgage journey.

Responsibilities

• Respond to borrower and agent inquiries
• Complete timely follow‑ups
• Accurately input contracts and documentation
• Support the end‑to‑end loan origination process – from pre‑approval to closing – ensuring accuracy, compliance, and exceptional borrower experiences
• Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline
• Collaborate with teammates and leaders to identify process improvements and deliver outstanding results

What you’ll get to do

• Deliver a world‑class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service
• Complete a phased four‑month learning plan that includes SAFE licensing prep, hands‑on practice, and mentorship from experienced Loan Officers and Managers

Who you are

• 1+ year of experience in sales, customer service, or other client‑facing roles; mortgage or financial services experience is a plus but not required
• Excellent communication and relationship‑building skills – with the ability to effectively communicate complex information to customers and real estate agents
• Thrives in a collaborative, team‑oriented environment
• High school diploma or equivalent; bachelor’s degree in finance, business, or a related field is preferred
• Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance
• Growth mindset and willingness to learn complex processes and systems in a fast‑paced environment
• Proficiency in using CRM systems and other relevant tools
• Customer‑centric mindset with a proactive and problem‑solving attitude

Other Details

This is a full‑time position, Monday–Friday 8:00 a.m.–5:00 p.m. PST. Comfortable working in‑office full‑time in Seattle, WA for hands‑on collaboration and training. Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided). This role has been categorized as an Office position. “Office” employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $28.70 – $45.90 hourly. Actual amounts will vary depending on experience, performance and location.

Equal Opportunity Employment

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.