Mortgage Admin Assistant - Entry Level, Flexible Hours

Equity Resources, Inc; Newark (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous PTO

10 paid holidays

Birthday leave

Health benefits

401(k) match

Job summary

Equity Resources, Inc. in Newark, Ohio seeks an entry-level office assistant to support mortgage loan processing.

You will handle administrative tasks, coordinate verifications, gather documents, and maintain loan files with attention to detail in a collaborative team environment. This role emphasizes customer service, timely communication, and accurate data entry, with opportunities to learn the mortgage process and grow with a family-owned company that values its employees and strives to

Qualifications

• HS diploma or equivalent.
• Proficiency with Microsoft Office or similar software.
• Strong attention to detail and organization.
• Previous office experience is preferred but not required.

Responsibilities

• Assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.
• Interact with Production Specialists and Mortgage Specialists to foster excellent customer service.
• Respond promptly and professionally to email correspondence from Loan Officers.
• Initiate and follow up on verification requests (mortgage, deposits, employment, etc.).
• Order required documentation such as appraisals, title searches, and payoffs.
• Update the status of all ordered items to ensure timely completion.
• Coordinate with the Loan Processor regarding loan-item status and conditions.
• Submit complete loan packages to the underwriter and address conditions from approvals.
• Maintain complete loan packages and notify the Loan Processor to advance files.
• Meet deadlines and performance standards; keep accurate loan-file notes.
• Provide front desk support including multi-line phone coverage and visitor greeting.
• Upload documents into the LOS and communicate clearly with internal/external partners.
• Perform other duties as needed to process mortgage files and deliver excellent service.

Skills

Attention to detail

Organizational skills

Office procedures

Microsoft Office Applications

Education

HS diploma or equivalent

Tools

Microsoft Office Suite

Job description

Equity Resources, Inc. in Newark, Ohio seeks an entry-level office assistant to support mortgage loan processing.

You will handle administrative tasks, coordinate verifications, gather documents, and maintain loan files with attention to detail in a collaborative team environment. This role emphasizes customer service, timely communication, and accurate data entry, with opportunities to learn the mortgage process and grow with a family-owned company that values its employees and strives to