Mortgage Account Manager

Cake Mortgage Corp; United States; On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses based on performance

Career advancement opportunities

Job summary

CAKE Mortgage is seeking an Account Manager to manage Retail, QM, Non-QM and DSCR loan products. You will review documents from brokers and third-party vendors, maintain professional relations, and ensure timely follow-up from pre-approval to closing.

The role requires strong customer service, excellent communication, and experience with LOS/Encompass. Base pay is substantial with a monthly bonus structure, matching a fast-paced, collaborative environment.

Qualifications

• 3+ years of retail or wholesale loan processing experience.
• 2+ years’ experience with LOS, Encompass.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office automated underwriting systems.
• Ability to multitask and prioritize time management.
• Continuous focus on customer experience.

Responsibilities

• Fulfills all loan conditions with broker and underwriting teams.
• Obtains all paperwork and forms required for the loan.
• Coordinates appraisals, insurances, and related documents for submission.
• Verifies information accuracy within management timeframes.
• Communicates requirements and status to all loan parties.
• Coordinates loan closings with Closing Agent.

Skills

Customer service

Verbal and written communication

Multitasking

Time management

Attention to detail

Education

High school diploma or GED

Tools

Encompass

Microsoft Office

Job description

Description

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments.

We are actively seeking a talented & motivated Account Manager who specializes in Retail, QM, Non-QM and DSCR products. As an Account Manager, you will be responsible for reviewing and requesting documents from brokers and third-party vendors in a timely matter. Must possess excellent customer service skills, establish a professional relationship and good rapport with all parties related to the loan transaction and impeccable follow up skills to take each file from pre-approval to closing.

Key Responsibilities

• The primary duty for an Account Manager is to work with the broker and our internal underwriting team to fulfill all the conditions.
• Is responsible for obtaining all the paperwork and forms required for the loan
• Order Insurance, Appraisals, Loan Payoffs, Flood and Tax Certificates, Credit Supplements, Transcripts, SSA Verifications, Title Documentations and thoroughly review all documents before submitting to underwriter
• Will check if all the information provided by the candidate, is accurate and adequate
• Needs to have a thorough and deep understanding about the terminology as well as rules and regulations regarding the mortgage industry.
• Review loan related documents for accuracy within a time frame established by management
• Should possess basic computer skills and be able to maintain complete confidentiality
• Communicate documentation requirements, status and potential issues to all parties related to the loan transaction
• Coordinate loan closings with Closing Agent
• Perform other duties as assigned

Requirements

• High school diploma or GED
• 3+ years of retail or wholesale loan processing experience
• 2+ years’ experience working with LOS, Encompass
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office automated underwriting systems
• Ability to multitask and prioritize time management
• Continuous focus on customer experience

Why Join CAKE Mortgage?

• Be part of a fast-growing company changing the game in Non-QM
• Competitive compensation and performance-based bonuses
• Collaborative and entrepreneurial culture
• Opportunities for career advancement and innovation

Pay:

Base of $84,000.00/year + monthly bonus structure

Cake Mortgage does not tolerate discrimination of any type. Cake Mortgage offers equal employment opportunity to all qualified persons without regard to race, age, color, religion, sex/gender, gender identity, sexual orientation, marital status, medical condition, military or veteran status, national origin, ancestry, disability, or any other considerations made unlawful by Federal, State, or Local law. Cake Mortgage provides eligible and qualified employees with opportunities to advance. Cake Mortgage is an at will employer. Cake Mortgage is committed to providing employees with a work environment free of discrimination and harassment.