Morning Shift Server - Elevate Guest Dining

Sage Hospitality Group; Portland (OR); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Tri-Met pass discount

Hotel discounts for you and guests

Sage Restaurant Concepts discounts

Paid sick time

Referral program eligible

Employee Assistance Program

Job summary

The Bidwell Marriott Portland, part of Sage Hospitality Group, is seeking a courteous food server to provide prompt service in a restaurant setting. Under general supervision, you will greet guests, take and deliver orders, and ensure accuracy of checks while maintaining a welcoming, professional demeanor.

Qualifications include high school or equivalent, 3+ months in a similar role, strong customer service and cash-handling skills, and fluency in English.

Qualifications

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Skills

Customer service

Cash handling

Fluent English

Vision and observation

Coordination and multitasking

Education

High school diploma or equivalent

Job description

The Bidwell Marriott Portland, part of Sage Hospitality Group, is seeking a courteous food server to provide prompt service in a restaurant setting. Under general supervision, you will greet guests, take and deliver orders, and ensure accuracy of checks while maintaining a welcoming, professional demeanor.

Qualifications include high school or equivalent, 3+ months in a similar role, strong customer service and cash-handling skills, and fluency in English.