Morning Member Services Associate

First National Bankers Bank; Twin Falls (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Healthcare and Dependent Care Flexible

STD, LTD, Term Life Insurance and more

Job summary

Planet Fitness in Twin Falls, ID is seeking a Part-Time Morning Member Services Representative. You will greet members, answer inquiries, process memberships, and help maintain a clean, welcoming Judgement Free Zone environment. Bilingual English/Spanish encouragement highlighted in the posting.

The position requires on-site work, a friendly attitude, and strong customer service. CPR/AED and tanning certifications are required within specified timeframes, with preference for prior club fitness

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Onsite work

Bilingual (English/Spanish)

Communication skills

Education

High school diploma or equivalent

Job description

Planet Fitness in Twin Falls, ID is seeking a Part-Time Morning Member Services Representative. You will greet members, answer inquiries, process memberships, and help maintain a clean, welcoming Judgement Free Zone environment. Bilingual English/Spanish encouragement highlighted in the posting.

The position requires on-site work, a friendly attitude, and strong customer service. CPR/AED and tanning certifications are required within specified timeframes, with preference for prior club fitness