Morning Guest Service Specialist - Fast-Paced Café

Clark Holdings, Inc. / Tim Hortons; Buffalo (NY); On-site; USD 18,000 - 25,000; Full time

Job summary

Tim Hortons in Williamsville, NY is seeking friendly, energetic Team Members for full-time and part-time morning shifts (7am–3pm) to deliver exceptional guest experiences. You will greet guests, take orders, prepare food and beverages, and maintain a clean, inviting dining area.

The role emphasizes welcoming service, accuracy in orders, and teamwork in a fast-paced environment. Training new staff and upholding sanitation standards are part of the responsibilities.

Qualifications

• Excellent customer service and welcoming attitude.
• Ability to work in a fast-paced environment with a sense of urgency.
• Strong communication and interpersonal skills.
• Ability to work on a team and with multiple employees.
• Attention to detail and accurate order processing.
• Willingness to assist with training new employees.

Responsibilities

• Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
• Ensure coffee and products are always fresh and accurate by following REV procedures.
• Deliver exceptional customer service with a friendly attitude, attentive behavior, and in-depth product knowledge.
• Follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
• Take accurate orders and verify items for each customer.
• Greet customers promptly at the front counter and drive‑thru.
• Maintain speed of service targets by working efficiently.

Skills

Customer service

Fast-paced

Teamwork

Attention to detail

Communication skills

Training others

Job description

Tim Hortons in Williamsville, NY is seeking friendly, energetic Team Members for full-time and part-time morning shifts (7am–3pm) to deliver exceptional guest experiences. You will greet guests, take orders, prepare food and beverages, and maintain a clean, inviting dining area.

The role emphasizes welcoming service, accuracy in orders, and teamwork in a fast-paced environment. Training new staff and upholding sanitation standards are part of the responsibilities.