Montgomery-Customer Service Manager

Binny's Beverage Depot; Illinois; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Educational reimbursement

PTO time

Paid sick time

Paid holidays

Employee discount

Job summary

Binny's Beverage Depot in Illinois is seeking a Customer Service Manager to lead daily store operations, motivate staff, and uphold service standards. You report to and assist the General Manager and Assistant Store Manager, ensuring a positive customer experience and safe, policy-compliant shopping.

Responsibilities include coaching, scheduling, merchandising, inventory oversight, hiring support, and driving sales while maintaining payroll controls.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience; supervisory/training skills.
• Full-time, evenings, weekends, holidays; regular attendance.
• Strong interpersonal skills to communicate confidently with staff and customers.
• Ability to influence at all levels and drive management strategies.
• Strong reading/writing skills; read small type.
• Good organizational and time management; multitasking.
• Ability to operate cash registers and scanners.
• Must pass alcohol training and maintain certification if required.
• Ability to lift 40–50 pounds and stand/walk for extended periods.
• Ability to follow directions and complete assignments.
• Able to work in cold areas.

Responsibilities

• Create a welcoming environment and respond to customer inquiries.
• Observe and guide staff to improve customer experience.
• Lead by example to deliver high levels of customer service and drive sales.
• Conduct orientations, train and coach store associates.
• Use tools to diagnose opportunities and plan improvements.
• Communicate with managers about strengths, opportunities, and trends.
• Provide direction and feedback on staff performance.
• Assist in hiring to fill open positions.
• Ensure store appearance standards and signage accuracy.
• Plan and adjust schedules to maximize sales and control payroll.
• Coordinate merchandising and promotions with accurate pricing.

Skills

Customer service

Team leadership

Staff training

Sales driving

Scheduling

Inventory management

Merchandising

Communication

Interpersonal skills

Alcohol training

Tools

POS systems

Scanners

Cash handling tools

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities:

• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

The pay range for this position is $19.00-$24.00

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.