Field Customer Service Representatives

Kanz; Plainfield (IL); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Paid parental leave

Paid holidays

Health insurance

Dental insurance

401(k)

Flexible spending account

Tuition reimbursement

Paid time off

Employee discount

Paid sick time

Job summary

A leading beverage retailer in Plainfield, IL is seeking a Customer Service Manager to create a welcoming environment, drive sales, and lead staff. The ideal candidate has retail management experience, strong interpersonal skills, and the ability to handle various responsibilities in a fast-paced environment. Offering a competitive pay range with an extensive benefits package, including health insurance and paid time off.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience.
• Ability to work evenings, weekends, and holidays.
• Strong interpersonal skills to communicate with confidence.
• Ability to lift 40–50 pounds repetitively.

Responsibilities

• Create a welcoming environment and respond promptly to customer inquiries.
• Observe staff interactions and guide them to improve customer experience.
• Demonstrate leadership and drive sales.
• Conduct new employee orientations, train and coach Store Associates.
• Assist in hiring process for open positions.

Skills

Supervisory skills

Interpersonal skills

Organizational skills

Communication skills

Job description

Customer Service Manager – Binny's Beverage Depot – Plainfield, IL

Be among the first 25 applicants. Jobs for Humanity is collaborating with Upwardly Global and Binny's Beverage Depot to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Organization: Binny's Beverage Depot

Location: Plainfield, IL

Job type: Full-time

Pay: $19–$22 per hour

Senior Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Technology, Information and Internet

Benefits

• Paid parental leave
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee discount
• Paid sick time

Qualifications

• Must be 21 years of age
• 1–2 years retail management experience
• Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays as scheduled
• Consistent and regular attendance required
• Strong interpersonal skills to communicate with confidence
• Ability to influence at all levels; demonstrates teamwork and assertiveness
• Excellent written and oral communication skills; ability to read small type
• Strong organizational and time management skills; multitasking and attention to detail
• Ability to operate business machines and electronic devices
• Ability to count cash and make change accurately
• Must pass alcohol training class and maintain certification card, if necessary
• Ability to lift 40–50 pounds repetitively
• Ability to stand, walk for extended periods
• Follow directions and complete assignments
• Ability to walk up and down stairs
• Ability to work in cold areas

Core Responsibilities

• Create a welcoming environment and respond promptly to customer inquiries
• Observe staff interactions and guide them to improve customer experience
• Demonstrate leadership, high customer service, drive sales, handle complex sales
• Conduct new employee orientations, train and coach Store Associates
• Use company tools to diagnose opportunities and develop action plans
• Communicate with General Manager and Assistant Manager on strengths, opportunities, trends
• Provide direction, support, ongoing feedback to staff
• Assist in hiring process and recruitment for open positions
• Ensure company standards for store and associate appearance
• Assist with scheduling to maximize sales while meeting payroll expectations
• Plan, coordinate and execute merchandising and sales promotions with accurate pricing and signage
• Participate in continued education and product knowledge training
• Assist management with inventory management
• Perform all duties of a store associate while functioning as Manager
• Perform duties as directed by managers

The pay range for this position is $19.00–$22.00 per hour. Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.