Monitoring Specialist

State of Iowa; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Teleworking options after six months

Paid time off

Job summary

Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a motivated Program Planner 2 - Monitoring Specialist to join the Licensing Division at our central Des Moines office. You will monitor disciplinary orders and collaborate with respondents and the board to regain compliance.

The role emphasizes judgment, attention to detail, and clear communication with diverse stakeholders to ensure timely and effective regulatory actions.

Qualifications

• Ability to gain a strong working knowledge of statutes, rules, and professional standards.
• Excellent written and oral communication skills.
• Experience working with diverse populations in a team environment.
• Commitment to providing high-quality service.
• Displays high standards of professional and ethical conduct.

Responsibilities

• Independently monitor assigned professions for disciplinary compliance in collaboration with the program coordinator.
• Maintain regular contact with respondents and determine compliance actions.
• Serve as liaison between the board and respondents and coordinate with other bureaus.

Skills

Attention to detail

Written and oral communication

Judgment and decision making

Teamwork with diverse populations

Service orientation

Independent work

Job description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Program Planner 2 - Monitoring Specialist within our Licensing Division at our central office at 6200 Park Avenue, near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. To accomplish our Mission, the individual selected for this position will become an integral part of the Monitoring bureau by ensuring compliance with board disciplinary orders in the division.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

What We’re Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual.

Applicants should have a proven track record of completing tasks within specified timeframes, sound judgment and decision-making ability, and have a desire to learn rules for various professions.

Desired skills and abilities include:

• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Great attention to detail and a high level of organizational skill
• Excellent written and oral communication skills
• Experience working with diverse populations in a team environment
• Commitment to providing high-quality service
• Displays high standards of professional and ethical conduct

What You’ll Do

• Independently serve as the monitoring specialist for the Professional Licensing Division’s monitoring program for assigned professions in collaboration with the program coordinator.
• Maintain regular contact with respondents. Use independent judgement, knowledge, and decision-making to determine whether a respondent has violated the terms of a disciplinary order. Discuss noncompliance issues with respondents orally and in writing to devise a plan of action to regain compliance.
• Serve as the intermediary between the board and respondents. Act as the liaison to other bureaus regarding the program.

Background check required.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance
• Teleworking options after the first six months
• Generous paid time off, including vacation, paid holidays, and sick leave accrual
• Opportunities for professional development
• Flexible Spending Accounts for medical and dependent care
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contribution
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Employee Assistance Program for support when you need it most
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. 1) Six years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).
2. 2) All of the following (a and b):
   1. a. A total of four years of education and full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and
   2. b. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.
3. 3) Current, continuous experience in the state executive branch that includes eighteen months of full-time work as a Program Planner 1.