Monitoring Center Administrator

Georgia State University; Atlanta (GA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Tuition assistance

Retirement plan

Mentorship program

Job summary

Georgia State University Police Department is seeking a Monitoring Center Operator to join a dedicated team responsible for monitoring alarms, CCTV footage, and other surveillance equipment. You will respond to incidents, coordinate with security and emergency services, and maintain detailed activity logs.

The role emphasizes accurate reporting, data security, and effective communication across campuses. A background in customer service and security systems supports professional growth in a

Qualifications

• Bachelor's degree or a high school diploma/GED with four years of relevant experience.
• Experience with security monitoring systems and equipment is preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Monitor alarms, CCTV, and surveillance equipment and respond to incidents.
• Coordinate with security personnel, law enforcement, and emergency services as needed.
• Dispatch security personnel to incident locations with clear instructions.
• Maintain accurate logs and reports of monitored activities and incidents.
• Document and report security breaches or anomalies observed during monitoring.
• Ensure data storage complies with university policies and regulations.
• Communicate effectively with safety personnel across campuses.
• Provide clear guidance during incidents and assist with inquiries.
• Adhere to all university policies, procedures, and legal regulations.

Skills

Customer service

Communication

Attention to detail

Security awareness

Education

Bachelor's degree

High School Diploma or GED + 4 years experience

Job description

Monitoring Center Operator

Police

Monitoring Center

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Georgia State University Police Department is seeking a Monitoring Center Operator to join the already awesome team and keep the Department at the level of excellence that it has strived to become and sustain. This role involves monitoring alarms, CCTV footage, highly confidential information, and other surveillance equipment, responding to incidents, and maintaining accurate records of all activities and incidents.

At the Georgia State University Police Department, we approach our work with a passion to be excellent, to focus on the safety of our campuses and university community by providing safety services through professional community-oriented policing.

The Georgia State University Police Department provides law enforcement, security, and safety services to the university community and the immediate surrounding areas, ensuring a safe environment for our students, faculty, staff, and neighbors.

Georgia State boasts one of the largest university police forces in the state, with over 120 officers across all six Atlanta metro campuses.

The Department is accredited and certified by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), the International Association of Campus Law Enforcement (IACLEA), and the State of Georgia Law Enforcement Certification Program.

WHAT MAKES The Georgia State University Police Department A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

HERE IS WHAT YOU WILL DO:

The Monitoring Center Administrator is responsible for monitoring alarms, CCTV footage, and other surveillance equipment, responding to incidents, and maintaining accurate records of all activities and incidents.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Promptly respond to alarms, security breaches and other emergencies.
• Coordinate with security personnel, law enforcement, and emergency services as needed.
• Dispatch security personnel to incident locations and provide necessary information for effective response.
• Maintain accurate logs and reports of all monitored activities, incidents and responses.
• Document and report any security breaches, incidents, or anomalies observed during monitoring.
• Ensure all data is stored securely and in compliance with GSU polices and regulations.
• Communicates effectively with various safety and first responders across campuses.
• Provide clear and concise information and instructions during incidents.
• Adhere to all GSU policies, procedures, and legal regulations related to security and monitoring.
• Assists employees, visitors, and clients with security-related inquiries and concerns.
• Perform other related duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Minimum Requirements:

• Bachelor's degree; or a high school diploma or GED and four years of customer service, administrative or office experience; or a combination of education and experience.

Preferred Hiring Requirement s:

• Experienced at using security monitoring systems and equipment.
• Exhibits excellent customer service.
• Demonstrates excellent verbal and written communication skills.

College/Business Unit: Police/Security Services

Department: Police

Location: Atlanta Campus

Shift: Varies

Salary: $39,200 - $47,100

Pay Grade: 15

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Job Posting: 08/11/26, 1:13:26 PM

Closing Date: 08/26/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.