Money Movement Service Specialist

Bank of America; Northern (KY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Bank of America is seeking a customer-focused operations professional to process transactions and support multiple functional areas, including analyses, report generation, and data entry. The role emphasizes accuracy, effective communication, and willingness to assist across teams.

Candidates should have experience in call-center or customer service settings, with the ability to multi-task and maintain strong client relationships while adhering to procedures and quality standards.

Qualifications

• Customer-focused role requiring strong interpersonal skills.
• Experience in handling routine operations and data entry.
• Ability to analyze information and maintain accuracy under pressure.

Responsibilities

• Processes transactions according to established procedures and prescribed processes
• Demonstrates operational discipline while handling routine and standard operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Skills

Account Management

Adaptability

Data Entry

Data Quality Management

Attention to Detail

Customer Service Management

Process Management

Critical Thinking

Process Effectiveness

Active Listening

Continuous Improvement

Customer and Client Focus

Result Orientation

Business Operations Management

Business Process Analysis

Job description

Bank of America is seeking a customer-focused operations professional to process transactions and support multiple functional areas, including analyses, report generation, and data entry. The role emphasizes accuracy, effective communication, and willingness to assist across teams.

Candidates should have experience in call-center or customer service settings, with the ability to multi-task and maintain strong client relationships while adhering to procedures and quality standards.