Money Movement Service Specialist – Client Transactions

Bank of America; Chandler (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America is seeking a Money Movement Service Generalist to provide world-class service to Merrill clients and internal partners. You will process transactions, manage queues, and handle phone and email inquiries with a focus on accuracy and risk control.

The role requires a professional demeanor, strong problem-solving and multi-tasking abilities in a fast-paced environment. 1st shift, 40 hours/week, on-site in Chandler, AZ.

Qualifications

• Professional Demeanor: Patience, composure, and client service attitude
• Service Adeptness: Empathize with client needs and satisfy requests
• Problem Solving and Decision Making: Analyze and manage risk using research
• Initiative: Actively pursue process improvements and assist others
• Customer Service and/or call center experience
• Experience with money movement transactions
• Ability to multitask

Responsibilities

• Processes transactions according to established procedures and prescribed processes
• Demonstrates operational discipline while handling routine and standard operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Skills

Account Management

Adaptability

Customer Focus

Data Entry

Process Improvement

Active Listening

Data Quality

Result Orientation

Attention to Detail

Business Operations

Job description

Bank of America is seeking a Money Movement Service Generalist to provide world-class service to Merrill clients and internal partners. You will process transactions, manage queues, and handle phone and email inquiries with a focus on accuracy and risk control.

The role requires a professional demeanor, strong problem-solving and multi-tasking abilities in a fast-paced environment. 1st shift, 40 hours/week, on-site in Chandler, AZ.