Money Movement Operations Specialist

Bank of America; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States is hiring for an operations support role focused on providing quality service and efficient support for Merrill. You will handle routine transactions, ensure data accuracy, and follow established procedures in a collaborative in-office environment.

The position emphasizes customer service, attention to detail, and process discipline, with a 1st shift and a 40-hour work week.

Qualifications

• Handle routine transactions according to established procedures.
• Refer more complex problems to management.
• Support Merrill and internal partners with operational tasks.

Responsibilities

• Processes transactions according to established procedures and prescribed processes
• Demonstrates operational discipline while handling routine and standard operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Skills

Account Management

Adaptability

Customer and Client Focus

Data Collection and Entry

Process Effectiveness

Active Listening

Continuous Improvement

Customer Service Management

Data Quality Management

Result Orientation

Attention to Detail

Business Operations Management

Business Process Analysis

Critical Thinking

Process Management

Job description

Bank of America in the United States is hiring for an operations support role focused on providing quality service and efficient support for Merrill. You will handle routine transactions, ensure data accuracy, and follow established procedures in a collaborative in-office environment.

The position emphasizes customer service, attention to detail, and process discipline, with a 1st shift and a 40-hour work week.