Monetization Strategy Director

SmartRecruiters, Inc.; San Diego (CA); Hybrid; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

Employee stock purchase plan (ESPP)

Family leave programs

Job summary

ServiceNow is seeking a Monetization Strategy Director to advise on pricing and packaging strategies across its CRM and Industry Workflow product lines. You will work with product, GTM, and operations teams to align monetization with the company's strategic roadmap and prepare robust pricing proposals for executive reviews.

The role requires extensive experience in pricing, packaging, and AI integration in software environments, with a focus on delivering measurable revenue impact.

Qualifications

• Experience developing and executing product pricing and packaging strategy initiatives for software businesses.
• Ability to integrate AI into work processes, decision-making, or problem-solving.
• Strong communication and presentation skills for senior executives.

Responsibilities

• Determine monetization strategies across ServiceNow’s product portfolio.
• Drive pricing and packaging strategies across Business Units.
• Work cross-functionally to align monetization with strategic roadmap.
• Prepare pricing proposals for the Pricing Committee reviews.
• Provide monetization inputs into 3-year BU plans.
• Drive pricing analytics from data and market analyses.
• Lead customer/market studies on feature value, packaging, and pricing.
• Transform insights into actionable recommendations for stakeholders.

Skills

Pricing strategy

AI in workflows

Cross-functional collaboration

Executive communication

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Monetization StrategyDirectorwill be atrusted advisor and thoughtleaderfortheCRM and Industry Workflowto drive impactfulmonetization strategies from idea to execution.

What you get to do in this role:

Determine, support, and executemonetization strategiesfor ongoing and new innovations acrossServiceNow’s product portfolio

Drive prioritization and clarity of pricing and packaging strategiesacross Business Units

Work cross-functionally across product,GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing andpackaging strategic roadmap

Prepareproduct leadersfor the Pricing Committee approval reviews with pricing proposals that are robust

Provide key monetization strategy inputs intoBusiness Unit3-year strategic plans, ensuring interlock with product strategies

Drive strategic pricing analytics and insightsfrom data and market analyses

Lead customer/market studies around feature value, packaging and pricing

Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

3+ years ofdeveloping and executingproduct pricingand packagingstrategyinitiativesfor software businesses

8+ years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting

Experience structuring and guiding analysis and extracting insights to inform decisions

Experience facilitating pricing research including conjoint and other direct pricing studies

Strong communicationand presentationskills that can be tailored to senior executive level as well as line management

JV20

For positions in this location, we offer a base pay of $165,600 - $289,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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