Monetization Operations Analyst

Stripe; Washington; Hybrid; USD 152,000 - 199,000; Full time

Benefits offered by this job

Equity

Company bonus

Sales commissions

401(k) plan

Medical benefits

Dental benefits

Vision benefits

Wellness stipends

Job summary

Stripe is seeking a results-driven professional to own scalable billing and onboarding processes, ensuring accurate handling of complex user agreements and new business operations. You will collaborate across legal, finance, sales ops, and engineering to deliver robust contract reviews and process improvements.

Responsibilities include onboarding customers into billing, maintaining auditable systems, and advocating for the customer while driving efficiency.

Qualifications

• Bachelor's degree in Finance, Business, Information Management, or related field.
• 4+ years of client-facing experience in customer success, consulting, financial services, or related roles.
• 3 years experience in: tracing process impacts from situation to end customers & business financial outcomes; payment industry; working with large data sets; SQL; project management or consulting; data modeling; influencing business decisions by creating presentations using PowerPoint; digital workflow design; dashboard design with Tableau; data visualization in tools like Hubble; forecast modeling.

Responsibilities

• Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
• Build scalable and auditable onboarding processes for new and existing users.
• Onboard sold custom contracts into our billing systems.
• Work with legal contracts with attention to detail.
• Partner with internal teams to develop and improve contract review processes and anticipate changing requirements.
• Collaborate with account managers to resolve onboarding, billing, and collections inquiries.
• Advocate for the customer to internal stakeholders.
• Share feedback to improve Stripe user experience and trigger system enhancements.
• Lead continuous process improvements to optimize operations.

Skills

Client-facing experience

Data analysis

Process mapping

Presentation skills

Dashboard design

Data visualization

Forecast modeling

Education

Bachelor's degree in Finance, Business, Information Management, or related field

Tools

GSuite

Excel

SQL

Tableau

PowerPoint

Hubble

Job description

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

• Develop and manage scalable billing and collection processes for complex user agreements and new business operations.

• Build scalable and auditable onboarding processes for new and existing users.

• Onboard sold custom contracts into our billing systems.

• Work with legal contracts using strong attention to detail.

• Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.

• Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections.

• Advocate for the customer to internal stakeholders.

• Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience.

• Help scope, build, and deliver continuous process improvements that enhance operations.

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales.

Must also have 3 years experience in each of the following:

• Tracing process impacts from situation to end customers & business financial outcomes;

• Payment industry;

• GSuite and Excel;

• Working with large data sets;

• SQL;

• Project management or consulting;

• Data Modeling;

• Influencing business decisions by creating high quality presentations and documentations using PowerPoint;

• Digital workflow design, focusing on improving efficiency and user experience across organizational tools;

• Dashboard Design and Data Visualization using Tableau;

• Using data visualization tools including creating dashboards in Hubble to track KPIs and operational performance; and

• Forecast Modeling.

Salary: $152,069.00 - $199,200.00/Yr

This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting Permitted.

Up to 25% international travel required.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA52